Contents
Introduction
Social
Governance Environmental
Indexes
Awards
TTEC 2024 Impact and Sustainability Report
17
Humanity first
for cultivating a disability-inclusive culture within our organization. Nearly 200 took part, both virtually and in-person, in The Rainbow Table, a local Pride event. Employees walked from our sites to the venues of the Pride marches in metro Manila, Bacolod, Cebu, Dumaguete, and Iloilo. Our Spectrum group also hosted a Working Parents forum and on-site fair, which provided guidance on smart parenting.
Our Impact and Sustainability dashboard captures critical data points related to workforce demographics, inclusivity, philanthropy, and sustainability to ensure TTEC remains an Employer of Choice. The dashboard provides real-time visibility into employee demographics and experiences to aid leaders in decision-making and prioritizing initiatives, as well as providing visibility for our clients to help contribute to their ESG and social Impact initiatives. We updated our new hire onboarding process to engage employees, create culture ambassadors, and make it easier to find and participate in our ERG community. The council works with our communications team to share events, activities, and resources through company newsletters, town halls, and team meetings and externally through social media. Webinars are recorded and provided for professional development training credit through our TTEC Talent learning management system. All this fosters a welcoming environment where people feel respected and valued — and where they feel a genuine sense of belonging.
maximize performance, enable upward professional mobility, and increase employee engagement. Among TTEC’s Impact and Inclusion achievements in 2024: • Black Equity at Work: TTEC earned Silver Certification in Management Leadership for Tomorrow’s (MLT) Black Equity at Work Program , demonstrating the company’s measurable progress in advancing equity. The program analyzes performance across five key pillars: representation, compensation, workplace culture, business practices, and contributions and investments. With more than 40% of our U.S. workforce identifying as Black or of African descent, this achievement is a tangible representation of our commitment to transparency and is an important milestone establishing a framework of measurable social impact. TTEC is pursuing MLT Hispanic Equity at Work certification in 2025. • Best workplace for women: TTEC’s UK operations were designated Best Workplaces for Women by Great Place to Work. • Global inclusion: Fostering global inclusion at TTEC is a year-round commitment. We commemorate diverse occasions such as World Mental Health Day, Breast Cancer Awareness Month, International Transgender Day of Visibility, Women’s Equality Day, Neurodiversity Month, and much more. Global inclusion is promoted through our Inside TTEC newsletter and on social media channels. We ask our employees to alert us to holidays that are important to them and their cultures so we can celebrate with everyone. • Spectrum, our ERG group in the Philippines, celebrated International Women’s month with onsite activations and forum. The group also hosted disability sensitivity education within our workplace. Participants came away with essential knowledge and practical tools
TTEC brings a human touch to our services through our commitment to inclusion and a welcoming culture where everyone brings their authentic selves to work. Our global team of 50,000+ employees handles more than 3.5 million customer interactions daily across six continents, creating a rich tapestry of perspectives, backgrounds, and cultural insights. We regularly update the TTEC Board of Directors on our efforts to create a workplace where everyone thrives through annual reports, with additional updates whenever we reach significant milestones in our continuing quest to put humanity first. Impact & Inclusion Council In 2024, the Impact & Inclusion Council continued its efforts to support inclusion in each of our regions, notably expanding reach and participation in our Employee Resource Groups (ERGs) across geographies. The regional structure allows for the council to address the unique needs of each of our communities separately, while aligning to a global strategy under our core four areas of focus.
91% of global employees agree that “People here are treated fairly regardless of their sexual orientation” 90% of global employees agree that “People here are treated fairly regardless of their gender”
90% of global employees agree that “People here are treated fairly regardless of their race” 87% of global employees agree that “People here are treated fairly regardless of their age”
The Impact & Inclusion Council chair, who holds a seat on the TTEC ESG Council, leads work in four focus areas:
• Strategy and infrastructure, covering sustainability, philanthropic impact, an expansive array of suppliers, and partnerships. • Awareness and education, to ensure resources are deployed appropriately to promote awareness that enables a culturally competent workforce to thrive. • Employee engagement and retention, to cultivate Employee Resource Groups and nurture growing communities of support.
• Talent acquisition and development, which includes targeted training and development opportunities that
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