TTEC 2024 Impact and Sustainability Report
18
Contents
Introduction
Social
Governance Environmental
Indexes
Awards
Employee Resource Groups TTEC Employee Resource Groups (ERGs) are established and led by our employees, who are energized to welcome and uplift all voices to advance career development and overall well-being. Through peer mentorship and candid discussion, we build a culture of shared knowledge and mutual understanding. Our ERGs are educational, inspirational, engaging, and forward-thinking. The result: enlightenment that makes it easy to inject humanity into everything we do and to connect authentically with everyone we encounter.
Wisdom Warriors , the second new Employee Resource Group to get off the ground in 2024, is all about nurturing a workplace culture that better serves our employees over age 50. Appropriately enough, this fledgling group grew to 50 members in 2024. TTEC’s Wisdom Warriors hosted an Ageism Awareness Day webinar to promote age inclusivity and also participated in Customer Service Week, an international celebration of the importance of customer service and the people who assist customers every day.
TTEC MINDS provides support for neurodiverse employees, fostering a sense of belonging and inclusivity. In 2024, the group advocated for autistic individuals by working to remove an exclusion in medical benefits and ensuring healthcare policies are neurodiverse-friendly. Minds also helped establish five on-site Sensory Rooms, which are safe, controlled spaces in TTEC brick-and-mortar sites that help people feel calm and focused; seven more rooms are planned. Monthly, member-led interactive sessions explore tips, tricks, and challenges, while sharing stories and moments of celebration. Minds partnered with talent acquisition leaders to encourage inclusive hiring strategies.
Prism is dedicated to employees who identify as LGBTQIA+ and their allies. Our 120 members reached more than 7,000 employees in 2024 to share opportunities in education, career development, and networking via webinars, podcasts, and focus groups. Members participated in six Pride Parades around the globe; appeared on TTEC Talent Show; hosted an LGBTQIA+ Leadership Forum, Pride Glam Ball sessions, and Power in Pride Celebration — with events at 20 locations worldwide. Prism partnerships include The Center on Colfax , supporting mental health services, and ONE Community , a socially responsible Arizona coalition of businesses, faith leaders, and individuals. Champions of Color fosters a safe, welcoming, and collaborative environment for TTEC employees of Black, African American, and African descent. The group doubled in size in 2024, with 900 participants — including employees at our new South Africa site — taking part in 11 events. For Black History Month, the group hosted member Ivory Howard, who spoke on the “Power of Mentorship” at our TTEC Talent Show. Our Barbershop/Beauty Shop series brought together employees in South Africa and the U.S. to talk about their experiences in different geographiess. Other highlights included professional speed networking, a financial literacy seminar, and speakers covering the arts and tips to re-commit to personal goals. Champions of Color supported the partnership with Management Leadership for Tomorrow (MLT) that resulted in TTEC’s Silver Certification in (MLT) Black Equity at Work program in 2024.
TTEC Familia , one of our two new ERG additions launched in 2024, is designed to empower and celebrate our colleagues who are Latinos or Hispanics and allies supportive of our mission and vision. Our 137 members hosted Hispanic Heritage celebrations onsite in Republica, Mexico; Bogotá, Colombia; and McAllen, Texas, bringing together 1,200 participants. Virtual events included a salsa and samba dance class, a panel discussion focused on cultural roots and career journeys, karaoke (salsa, bachata, reggaetón, and rancheras), and a Grand Fiesta, with about 350 participants. Cafecito Time is an informal monthly gathering when members take a break, socialize, and share stories speaking Spanish, English, and Spanglish.
Persons with Disability (PWD) , with 94 members and 29 allies, seeks to ensure all employees attain a fulfilling career with full support from the Company by promoting inclusion and equal employment opportunities. Established in July 2023, this ERG was jumpstarted by our employees in the Philippines. Supported by executive sponsors and regional ambassadors from North America, EMEA, and India, PWD partners with government and NGOs. 2024 webinars covered deaf awareness, disability sensitivity training, deaf culture, and digital accessibility for people with visual impairments. Advocacy activities included Red Shirt Day and livestreaming at all TTEC sites the Deaflympics, a series of multi-sport events sanctioned by the International Olympic Committee, where deaf athletes compete at an elite level.
Women in Leadership (WIL) , which is certified by the ERG Leadership Alliance, elevates women through mentorship, educational programs, networking, and advocacy. Our Women in Tech Mentorship Program facilitated participation in Toastmasters in 2024, an opportunity to build confidence and communications skills. Employees learned how to recognize “imposter syndrome” and reframe the narrative to deflect negative self-talk. Attendance to programs in 2024 jumped 25% over 2023 and male allyship rose to 223. The Ahmedabad, India, WIL team organized a huge wellness walk; our Philippines WIL created a women’s month bazaar and hosted a C-Suite Forum for IT & Business Process Association (IBPAP) of the Philippines. International Women’s Day celebrations included donated hygiene kits to an organization that provides education and livelihood programs.
PWD donated 17 tablets to students with disabilities and 50 computers to National Council on Disability Affairs.
The best-performing companies understand that fostering a diverse workforce, where individuals can make meaningful contributions, is essential for driving innovation and excellence. It is through the rich tapestry of our global workforce that we find the strength to innovate and grow.” —Ebony Langston, Impact and Inclusion Council Chair
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