Contents
Introduction Social
Governance Environmental
Indexes
Awards
TTEC 2024 Impact and Sustainability Report
2
Table of contents
Introduction
Governance 24 Partner of Choice 25
Indexes
3 4 5 6 7 8 9
Introduction TTEC priorities
42 Indexes 43
How TTEC is governed TTEC Board of Directors
SASB Standards Index Workforce Demographics
A Message from the TTEC executive leadership team
27 28 29 30 31 32 33 34
44 45
Highlights by the numbers
Client collaboration: Driving shared value
We Hear You: Speaking up at TTEC
Living our values
Ethics and compliance
UN Sustainable Development Goals Alignment
Responsible Al use
Awards 46 Awards and recognition 47
Meet TTEC
Data privacy and security Resiliency management
10 11 12
Oversight and accountability for ESG initiatives
2024 awards and recognition
Meet the ESG Executive Council 2024 Materiality assessment
Business continuity and disaster recovery
Enterprise risk management
Environmental
Social
35 Provider of Choice 36
13 14 15 16 17 19 20 21 22 23
Employer of Choice
Environmental stewardship
Empowering leaders: Recruiting, training, retention
37 38 39
TTEC’s Impact
Employee engagement and culture
Green Ambassadors and Sustainability Initiatives Task Force on Climate-Related Financial Disclosures
Employee well-being
Humanity first Impact Strategy
Impact Strategy partnerships
Community Impact and philanthropy
Employee health and safety Supply chain management
Forward-Looking and Cautionary Statements TTEC has made statements in this Impact and Sustainability Report that are forward-looking including statements about commitments or goals. The forward-looking statements speak only as of the date of this Report. We undertake no obligation to update them, except as may be required by applicable law. The forward-looking statements are based on our current expectations, assumptions, and projections and by their nature address matters that are uncertain and subject to a variety of risks. The accuracy of the forward-looking statements depends on many factors outside of our control and we can provide no assurance that they will prove to be correct. More information regarding the risks, uncertainties and other factors that affect TTEC’s business is outlined in the “Risk Factors” section included in our Annual Report on Form 10-K for the year ended December 31, 2024. In addition, the information in this Report contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.
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