Contents
Introduction
Social
Governance Environmental
Indexes
Awards
TTEC 2024 Impact and Sustainability Report
20
Impact Strategy partnerships
Partnerships in action In 2024, TTEC entered into three significant Impact Strategy partnerships in South Africa. Every partnership was structured to leverage each region’s own unique strengths, needs, and opportunities. IVCT / SEED TTEC’s Impact partnership with South Africa’s Idas Valley Community Trails (IVCT) and Stellenbosch Entrepreneur & Enterprise Development Trust (SEED) aims to create safe recreational spaces for hiking, biking, and running while supporting tourism, skills development, and job readiness training. This initiative executes on four of TTEC’s seven Impact Strategy pillars: community, education, investing, and measurement. Our local partners will host experiential visits for our clients, prospective clients, and staff, and ensure tour guides are accredited and trained to deliver a safe and high quality experience. For the initial pilot, TTEC allocated funds for training, accreditation, professional development, and uniforms for tour guides. Ranyaka Community Transformation Social entrepreneurism is at the core of TTEC’s Impact partnership with Ranyaka. This partnership embraces all but one of our seven Impact Strategy pillars: location, education, sourcing, community, measurement, and investing. With its close ties to the community, Ranyaka will identify high potential, high integrity social entrepreneurs and provide training, mentorship, and resources so they can help their neighbors thrive and live better lives. TTEC’s initial investment will fund the training and startup capital for two social entrepreneurs from Kayamandi in Stellenbosch focusing on Safety and Career Guidance.. We’ll also promote the outcomes to enhance visibility and impact of these collaborative efforts.
MathMoms The objective of TTEC’s partnership with MathMoms is to enhance mathematical literacy and academic performance of students at J.S. Klopper Primary School in Cape Town, South Africa, through community-based mentorship programs. This Impact partnership focuses on three TTEC Impact Strategy pillars: education, community, and measurement. MathMoms will monitor and regularly report learner progress to TTEC and host clients, prospective clients, and staff for experiential visits to see firsthand the positive impact being made. TTEC will provide financial support for stipends, training materials, and administrative support to ensure program sustainability. For the initial pilot, TTEC’s investment will help empower mothers in the community to become effective math tutors. TTEC’s pilot programs with MathMoms, Ranyaka Community Transformation, IVCT, and SEED provide the footing to learn what works, how to improve, and scale up to enhance our positive economic and social impact in these communities. Our partnership framework is built on shared goals, metrics, resources and expertise, defined roles, structured processes for ideation and prototyping, shared risk management, and continuous improvement.
our partners in South Africa in combination with TTEC’s own research and development to achieve value creation no single stakeholder could achieve on its own. We seek out partners who honor high ethical standards with a proven track record supporting their communities. Open innovation principles include:
TTEC’s Impact partnership model is built on the principles of open innovation, transparency, collaboration, and mutual benefit. Our partnerships with local organizations in South Africa aim to transcend traditional economic development by fostering inclusive growth in underserved communities. By focusing on social entrepreneurship, we prioritize the greater good over profits, addressing poverty, unequal access to education and healthcare, and environmental challenges to build lasting social capital. Tapping the power from within TTEC’s Impact Strategy partnership model is inspired by the open innovation paradigm authored by world- renowned scholar and management expert Professor Henry Chesbrough. Open innovation leverages ideas from
• Collaboration and knowledge-sharing among partners
• Co-creation , joint problem-solving, value creation
• Focus on mutual benefit
• Flexibility that allows for adaptation, evolution, scaling up
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