Contents
Introduction
Social
Governance Environmental
Indexes
Awards
TTEC 2024 Impact and Sustainability Report
23
Supply chain management TTEC respects and protects the rights of those who work for us, directly and through our suppliers, and provides appropriate working conditions and fair wages. Forced labor, child labor, and other human trafficking practices have no place in our business. We demand no less from our suppliers, whom we require to disclose their practices and align to our values.
In 2024, 100% of TTEC suppliers complied with our self- certification protocol, enabling TTEC to classify each company in terms of high, medium, or low risk level. By identifying prospective threats in our supply chain, TTEC is best-equipped to minimize potential impact and bolster business resilience. In 2024, the risk of modern slavery, forced labor, and child labor remains “low” in our supply chain.
• TINCheck to ensure TIN accuracy
In 2024, TTEC partnered with Supplier.io to manage and enrich our supplier diversity data on a quarterly basis. We also launched our supplier diversity Tier 2 program. We now have an external page on TTEC.com About TTEC Procurement | TTEC where suppliers can review:
• Google Maps to validate geo locations
• U.S. Consolidated Screening List to ensure compliance with U.S. government regulations
• Supplier Diversity Vision and Mission Statement
• Corruption Perception Index to score and assess risk
• Sample Terms and Conditions
We take steps to ensure we do not do business with organizations lacking similar standards. We are committed to a zero tolerance policy on modern slavery and take steps to ensure our processes, systems, and training minimize the risk of human rights violations in our business and among those who do business with us. TTEC continues to prioritize the upholding of human rights of members of its supply chain through relevant risk mitigation activities. These include the creation of TTEC’s standalone Supplier Code of Conduct, amended in 2024, and the TTEC Modern Slavery Policy, whose compliance language has been added to our MSA templates for suppliers. TTEC created a Modern Slavery curriculum for our employees in 2024, delivered through our TTEC Talent portal, training that is mandatory for all sourcing employees.
• Altman Z-Score credit strength to establish financial health
• Supplier Code of Conduct
TTEC requires our third-party providers to answer these critical questions:
TTEC’s due diligence and onboarding assessments examine:
• Information Security Requirements
• Does your company agree to meet all the required labor laws of your country and any applicable local laws and standards specified in the contract? • Can you confirm that your corporate policies support and respect legal and contractual rights of workers, both permanent and casual? • Do you have mechanisms for your workers to raise concerns about their working conditions and other work-related grievances including discrimination?
• Data Protection Agreement
• Supplier Travel and Expense Guidelines
Anti-bribery and anti-corruption
• Anti-corruption Statement
Business continuity and disaster recovery
TTEC utilizes a third-party risk management solution to gather supplier due diligence and onboarding information. New suppliers are asked to complete a risk assessment and answer questions related to anti-bribery and anti- corruption, business continuity and disaster recovery, Environmental, Social and Governance, country- specific diversity, global privacy, information security, and risk management. In addition, we ask suppliers for transactional enablement information, where we collect the suppliers’ legal structure, tax information, banking, etc. Once suppliers submit their assessment, TTEC evaluates risk based on a risk score and supplier responses as well as validity of transactional enablement information.
Environmental, Social, Governance (ESG)
Global privacy
• Do you have mechanisms in place to evaluate and address the risks of modern slavery and child labor?
General third-party risk management
• Can you confirm that under no circumstances will you employ workers younger than the local legal minimum age for work by depriving them of the opportunity to attend school? Our current process is a self-certification approach on suppliers’ commitment to these standards. There are also periodic and scheduled meetings to review KPIs, performance, and contractual obligations with the sourcing supplier and the global procurement team as part of their master service agreement/statement of work requirement.
OFAC sanctions screening
This process is critical to ensure visibility into our supply chain. The solution leverages:
Corruption Perceptions Index (CPI)
Geo location
Building a responsible supply chain requires strong partnerships and a dedication to continuous improvement. Our approach ensures we deliver value while upholding the highest of standards.” —Jason Emmot, Head of Global Procurement
TINCheck (U.S. only)
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