Contents
Introduction Social
Governance
Environmental
Indexes
Awards
How TTEC is governed TTEC Board of Directors Client collaboration: Driving shared value Ethics and compliance Responsible Al use Data privacy and security Resiliency management Business continuity and disaster recovery Enterprise risk management
Partner of Choice TTEC’s governance framework represents a gold standard of corporate accountability designed to ensure ethical conduct and principled leadership at every organizational level. Our commitment to transparency is fundamental, anchored by an independent Board of Directors that provides oversight and strategic guidance. Accountability is the cornerstone of our approach. Our executive team takes personal responsibility for maintaining the highest standards of business practice, ensuring that our commercial success is always balanced with social responsibility. Through robust compliance programs and continuous performance monitoring, we create an environment of trust, transparency, and principled action that distinguish TTEC as a Partner of Choice.
We are committed to ethical leadership, accountability, and sound risk management. Our governance practices ensure transparency and trust, reinforcing our reputation as a Partner of Choice for stakeholders who share our values.”
—Margaret McLean, Chief Legal and Risk Officer, ESG Executive Sponsor, Head of Governance in ESG
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