TTEC 2024 Impact & Sustainability Report

Contents

Introduction Social

Governance

Environmental

Indexes

Awards

TTEC 2024 Impact and Sustainability Report

36

Environmental stewardship

Environmental team We share this one planet. All of us are accountable for our actions — and to one another. TTEC’s head of environmental, VP of global real estate operations, is a member of the ESG Executive Council, which is chaired by the company’s chief financial officer and overseen by the Board of Directors. Supporting the head of environmental are leaders from global facilities, site selection, delivery, real estate, procurement, and communications. To enhance oversight and implementation, we also work closely with a third-party supplier to calculate and monitor our greenhouse gas (GHG) emissions, water utilization, and waste. Our management’s commitment to environmental stewardship focuses on energy conservation, waste reduction, and recycling. We encourage awareness in our employees and empower them to drive impact. In 2024, we focused on deepening our understanding of our environmental footprint by calculating our inaugural Scope 3 emissions. Our next focus is on analyzing and understanding our baseline environmental data, so we can more effectively manage and reduce our emissions aligned to the Science Based Targets initiative (SBTi).

TTEC’s environmental policy

Consult with our stakeholders, including the local communities where we work, on our environmental protection priorities Monitor environmental performance in proactive fashion Report regularly on TTEC environmental commitments as part of our annual Impact and Sustainability Report

Use energy and natural resources efficiently Reduce waste and emissions Foster environmental awareness and environmentalism among TTEC employees Encourage environmental commitment among our supply chain partners

TTEC is committed to running our Company in an environmentally responsible manner, taking the necessary and reasonable steps to safeguard the environment from the impact of our operations, while meeting our business goals and client expectations.

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