TTEC 2024 Impact and Sustainability Report
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Contents
Introduction Social
Governance
Environmental
Indexes
Awards
Metrics and Targets
Scope 1, 2, & 3 GHG Emissions
Greenhouse Gas Inventory (Metric Ton CO 2 e)
Energy Consumption (KWh)
Metrics used by the Organization 1. Greenhouse Gas (GHG) Emissions:
2023
2024
2023
2024
• Scope 1 emissions consist of direct emissions from combustion of fuel under the operational control boundary of TTEC. • Scope 2 emissions consist of indirect emissions from the generation of electricity, heat or steam purchased by TTEC under the operational control boundary. • Based on TTEC’s operations and value chain as well as data availability, TTEC has identified the following Scope 3 categories are relevant: 1, 2, 3, 6, 7. TTEC is dedicating efforts towards increased waste data collection.
Scope 1
2,207.59
1,449.38
Total energy consumption - GJ
274,071.48
224,916.78
Stationary Combustion – Natural Gas
2,207.59
1,441.38
Total energy consumption - kWh
76,130,966.43 62,476,883.04
Stationary Combustion – Diesel
n/a
8.00
Energy intensity (Total energy consumed / net revenue) (KWh/ Mill Dollars)
30,909.85
28,295.69
Scope 2
Market Based
31,186.84
11,759.37
Water Usage (Gallons)
Location Based
31,594.71
11,048.24
2023
2024
Scope 3
n/a
69,669.18
2. Energy Consumption: Monitoring total energy use.
Total water withdrawals
58,463,641.37 69,534,147.76
Category 1 - Purchased goods & services
n/a
19,551.45
Municipal sources
58,463,641.37 69,534,147.76
3. Water Usage: Measuring water utilization.
Category 2 - Capital goods
n/a
33,923.02
4. Climate Risk Assessments: Evaluating physical risks and analyzing the financial implications of climate risks and opportunities.
(1) The significant decrease in Scope 1 & 2 is due to a change in methodology and improved site visibility.
Category 3 - Fuel- and energy-related activities
n/a
3,579.42
(2) TTEC will use its 2024 GHG Inventory as base year emissions for Scope 1, Scope 2, and Scope 3 emissions.
Category 6 - Business travel
Targets used by the Organization to Manage Climate-related Risks
n/a
4,266.45
TTEC will use commercially reasonable efforts to set emissions reduction targets aligned with the Science Based Target Initiative (SBTi) in 2025.
Category 7 - Employee commuting
n/a
8,348.42
Scope 1 & 2 Emissions Intensity (Location - based; MT CO2e/$M USD Revenue) Scope 1 & 2 Emissions Intensity (Market - based; MT CO2e/$M USD Revenue)
13.72
5.66
13.56
5.98
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