Contents
Introduction Social
Governance Environmental
Indexes
Awards
SASB Standards Index Workforce Demographics We Hear You: Speaking up at TTEC
Indexes In line with TTEC’s commitment to sustainability, this section details our adherence to key reporting standards and metrics. We align with the Sustainability Accounting Standards Board (SASB) to highlight critical sustainability factors impacting our industry. This section also includes other essential data points to enhance transparency, accountability, and measure our progress effectively.
Accountability is rooted in quality frameworks. The instruments of measurement that TTEC embraces are standardized, objective tools that systematically evaluate performance, benchmark against industry standards, and create clear pathways for strategic improvement and accountability.” —Javier Blanco, Chief Counsel for the Americas Head of ESG Delivery
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