TTEC 2024 Impact & Sustainability Report

Contents

Introduction Social

Governance Environmental

Indexes

Awards

TTEC 2024 Impact and Sustainability Report

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SASB Standards Index Environmental footprint of hardware infrastructure SASB code Report sections

Data security SASB code

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Report sections

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TC-SI-130a.1 (1) Total energy consumed, (2) percentage grid electricity, and (3) percentage renewable TC-SI-130a.2 (1) Total water withdrawn, (2) total water consumed; percentage of each in regions with High or Extremely High Baseline Water Stress TC-SI-130a.3 Discussion of the integration of environmental considerations into strategic planning for data center needs

2024 Impact and Sustainability Report - Environmental - TCFD

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TC-SI-230a.1 (1) Number of data breaches, (2) percentage that are personal data breaches, (3) number of users affected TC-SI-230a.2 Description of approach to identifying and addressing data security risks, including use of third-party cybersecurity standards

There were no reported data breaches during the reporting period, and therefore, no personal data breaches or affected users.

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2024 Impact and Sustainability Report - Governance - Data privacy and security https://www.ttec.com/privacy-policy

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2024 Impact and Sustainability Report - Environmental - TTEC’s Impact & TCFD 37 & 41

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TTEC integrates environmental considerations into all strategic planning decisions, prioritizing small carbon footprint and resource preservation as we consider strategic business alternatives. We substantially rely on third-party vendors for data center management and therefore do not directly participate in data center planning activities.

Recruiting and managing a global, diverse, and skilled workforce SASB code Report sections

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TC-SI-330a.1 Percentage of employees who require a work visa TC-SI-330a.2 Employee engagement as a percentage TC-SI-330a.3 Percentage of (1) gender and (2) diversity group representation for (a) executive management, (b) non-executive management, (c) technical employees, and (d) all other employees

In 2024, only 0.31% of our employee population required a work visa, which constitutes a de minimis percentage, and we do not consider it a significant risk.

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Data privacy and freedom of expression SASB code

2024 Impact and Sustainability Report - Social - Employee engagement and culture 15

Report sections

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2024 Impact and Sustainability Report - Indexes - Workforce demographics

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TC-SI-220a.1 Description of policies and practices relating to targeted advertising and user privacy TC-SI-220a.2 Number of users whose information is used for secondary purposes TC-SI-220a.3 Total amount of monetary losses as a result of legal proceedings associated with user privacy TC-SI-220a.4 (1) Number of law enforcement requests for user information, (2) number of users whose information was requested, and (3) percentage resulting in disclosure TC-SI-220a.5 List of countries where core products or services are subject to government-required monitoring, blocking, content filtering, or censoring

2024 Impact and Sustainability Report - Governance - Data privacy and security

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TTEC does not collect user information for secondary purposes.

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Intellectual property protection and competitive behavior SASB code Report sections

TTEC had no monetary losses as a result of legal proceeding associated with user privacy.

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TC-SI-520a.1 Total amount of monetary losses as a result of legal proceedings associated with anti- competitive behavior regulations

TTEC did not experience monetary losses as a result of legal proceedings associated with anti-competitive behavior regulations.

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(1) TTEC had zero requests for user information. (2) No users’ information was requested. (3) TTEC had zero requests resulting in disclosure.

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Managing systemic risks from technology disruptions SASB code Report sections

TTEC does not provide services in countries where such services are subject to government-required monitoring, blocking, content filtering or censoring.

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TC-SI-550a.1 Number of (1) performance issues and (2) service disruptions; (3) total customer downtime TC-SI-550a.2 Description of business continuity risks related to disruptions of operations

In 2024, TTEC did not experience any major performance issues nor service disruptions as defined by this SASB standard. 2024 Impact and Sustainability Report - Governance - Business continuity and disaster recovery

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