Contents
Introduction Social
Governance Environmental
Indexes
Awards
TTEC 2024 Impact and Sustainability Report
45
We Hear You: Speaking up at TTEC
520 allegations about violations of our Ethics Code or policies.
29% of concerns brought to our attention required action, our investigations determined.
16 days median number of days in 2024 it took us to investigate an ethics concern and take corrective actions as appropriate
2,341 total questions and concerns addressed through our WHY helpline in 2024.
We Hear You (WHY) Helpline Traffic Trends YOY
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
3500
Ethics reports Total reports received % Ethics reports % Anonymous reports
3000
2,460
2500
2,341
1,651
2,085
2000
1,543
47%
43%
42%
42%
1500
45%
30%
What is an Ethics Report? A report of corruption, fraud, discrimination, retaliation, harassment, document falsification, conflict of interest, any claims of violation of law or TTEC ethics code.
1000
22%
20%
20%
19%
500
495
315
389
494
520
0
2021
2022
2020
2023
2024
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