TTEC 2024 Impact & Sustainability Report

Contents

Introduction

Social

Governance Environmental

Indexes

Awards

TTEC 2024 Impact and Sustainability Report

7

Living our values

Values

Our purpose, vision, mission, and values guide who we are and who we aspire to be. These are the building blocks for how we conduct business and build relationships.

We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

Our vision Leading the world’s most respected organizations to create and grow emotionally connected, valuable, lasting relationships

Our mission Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands

Our purpose Deliver Humanity to Business

We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.

We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

We’re stronger together — one Company with one purpose and one team. We work together and have each others’ backs.

We are innovators who make amazing things possible. We spark creativity and never accept “can’t.”

We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together. We are in the business of delivering smiles — to our clients and their customers, and also our employees. Our employee experience at TTEC is important to us.

Our commitment to ESG responsibility is fundamental. It’s not just aligned with our principles and core values—it drives our promise to bring humanity to business and create a more sustainable and equitable future for all.” —Judith Almendra , Group Vice President, Engage, People & Culture, TTEC Foundation President

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