Contents
Introduction
Social
Governance Environmental
Indexes
Awards
TTEC 2024 Impact and Sustainability Report
9
Meet TTEC TTEC is one of the largest pure-play customer experience (CX) technology and services partners in the world, serving more than 700 iconic clients. For over 40 years, our business has been helping companies make their customers happy.
TTEC Global Footprint (as of 12/31/24)
United Kingdom
Netherlands Belgium Poland
6 continents
Canada
TTEC Digital
TTEC Engage
Ireland
Cloud Contact Center Technology Platform
Customer Care Services
Bulgaria
22 countries
United States
Customer Growth Services
Contact Center as a Service Systems Integration & Orchestration
Greece
Egypt
Back Office & Technical Support
Mexico
~$2.2B Revenue FY 2024
Honduras
Fraud Mitigation
CX Strategy & Digital Transformation Consulting
Costa Rica
Artificial Intelligence Operations
India
Automation (Artificial Intelligence/ Machine Learning/ Robotic Process Automation)
Rwanda
Colombia
Philippines
71 customer engagement centers
Malaysia
Brazil
South Africa
Australia
$459M Revenue FY 2024
$1.75B Revenue FY 2024
Scale (as of 12/31/24)
700+ clients
50 languages supported
50K+ total employees
~3,000 CX professionals
~64% of employees work outside of the U.S.
58% of revenue generated from clients with a 10+ year relationship
and engineers serving clients
Diversification
Public Sector
Technology
Retail
Financial Services
Other
18%
16%
14%
13%
13%
9%
6% 6% 4%
1%
We relentlessly push the boundaries of possibility, creating significant and lasting impact for our stakeholders around the world.” —Dave Seybold, TTEC Digital, CEO
Telecom & Media
Travel & Hospitality
Business Services
Healthcare
Automotive
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