All-in from Volkswagen
Contents
Overview What is All-in from Volkswagen?
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The Plan at a glance: Eligibility
4 5 6 7 8
Servicing MOT Test
Roadside Assistance
Warranty
This guide is designed to provide you with a better understanding of All-in from Volkswagen. Please take the time to read it and be aware of what is included and excluded to avoid any unnecessary surprises later.
Overview
Eligibility
Servicing
MOT Test
Roadside Assistance
Warranty
All-in from Volkswagen has been designed specifically for cars aged three to six years at the point of activation. It provides a comprehensive level of cover for your peace of mind. This plan ensures your Volkswagen aftercare needs are covered by Volkswagen trained technicians using only Volkswagen genuine parts and diagnostic equipment. With All-in, we will take care of you for the next two years by carrying out your next two services and MOT tests and providing Warranty cover and Roadside Assistance for the duration too. Overview What is All-in from Volkswagen?
All-in from Volkswagen includes:
2-Full- Services
2 years’ Warranty Cover
2-MOT Tests
2 years’ Roadside Assistance
If you choose to purchase All-in from Volkswagen you will have the flexibility to visit a range of Authorised Repairers across our network for your service and maintenance requirements. You will also receive a Confirmation of Cover and full terms and conditions detailing every aspect of your plan.
Overview
Servicing
MOT Test
Roadside Assistance
Warranty
Eligibility
3
The Plan at a glance Eligibility
Before purchasing All-in from Volkswagen, no obligation eligibility check will be carried out to ensure your vehicle is well maintained and meets the requirements of the warranty and roadside assistance. Eligibility checks are conducted at Volkswagen Authorised Repairers and take approximately 25 minutes, the check is free of charge and valid for 7 days.
All-in has been designed for vehicles that:
● Are between 36 and 72 months old at point of activation
● Are a Volkswagen with an engine size of 2.0L or less
● Have done under 100,000 miles at point of activation
● Pass the eligibility check at a Volkswagen Authorised Repairer
The following vehicles are not eligible for cover:
● Vehicles with a warranty already in place
● Battery electric vehicles (BEV)
● Vehicles with a service plan already in place
● Vehicles powered by fuel cell or liquid petroleum gas (LPG)
● Public hire/private hire vehicles
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Overview
Eligibility
Servicing
MOT Test
Roadside Assistance
Warranty
The Plan at a glance Servicing
Cover provided by Volkswagen Financial Services
To help you manage your finances and to ensure your vehicle receives the best care, All-in covers your next 2 services. Once you have received your confirmation of cover and are ready to book your vehicle in for a service, please contact your local Volkswagen Authorised Repairer direct or book online here. Tell your Authorised Repairer you are an All-in customer, bring along your Confirmation of Cover and they will complete the service for you and update your service record at the same time. The Authorised Repairer will contact us for authority to carry out the work required, and you will be asked to agree to any work carried out on your vehicle even if it’s covered by the All-in plan.
What is excluded:
What is included:
1 x Minor service
1 x Major service
● All general wear and tear ● Tyre replacement or puncture repair ● Oil, air and fluid top-ups between services ● Air conditioning
● Oil and filter change, replace pollen filter (where required) ● A full inspection of your vehicle by expert trained technicians and report to include all lights, instruments, bodywork, glass, locks, battery, coolant levels, drive belts, braking system, steering, hoses, drive shafts and exhaust system ● Full vehicle road test ● Diagnostic check including report ● Re-set service interval display ● Volkswagen stamp in service book and update of digital service record (where applicable) ● Software updates at every visit – always ensuring that your vehicle has the latest enhancements
● Oil and filter change, replace pollen filter, replace air filter ● Spark plugs (petrol engine) or fuel filter (diesel engine) ● Remove wheels and check brakes ● Check/adjust tension of all drive belts ● Check gearbox oil level ● A full inspection of your vehicle by expert trained technicians and report to include all lights, instruments, bodywork, glass, locks, battery coolant levels, drive belts, braking system, steering, hoses, drive shafts suspension and exhaust system ● Full vehicle road test ● Diagnostic check including report ● Re-set service interval display ● Volkswagen stamp in service book and update of digital service record (where applicable) ● Software updates at every visit – always ensuring that your vehicle has the latest enhancements
Top tips to keep everything in order:
Be aware of your date of registration so that you can service your Volkswagen on time. You should service your car within 30 days or 1000 miles of when it is due. If you still have a service book, ask the Authorised Repairer to stamp it for you.
Only the items listed are covered. Any additional work identified at the time of service will need to be paid for separately.
For full terms and conditions click here.
5
Overview
Eligibility
Servicing
MOT Test
Roadside Assistance
Warranty
The Plan at a glance MOT Test
Cover provided by Volkswagen Financial Services
To make life easier and to ensure the safety of your vehicle All-in includes 2 MOT Tests.* The MOT is an annual test of the vehicle’s safety, roadworthiness and exhaust emissions. It is a legal requirement for which you receive a certificate once passed that you need to keep safe. During the MOT, important parts of your vehicle will be checked to make sure they meet the
legal standards. If it doesn’t pass, the required repairs will be highlighted to you but are not covered by the MOT itself. For customers in Northern Ireland 2 MOT pre-checks are also included, as well as
drop-off & collection to and from the local government MOT test centre.
*MOT Tests applicable for UK and NI.
Top tips to keep everything in order:
If the timings work for your Volkswagen, it is possible to carry out your service and MOT at the same time. Be aware of your date of registration so that you can book your MOT on time.
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Overview
Eligibility
Servicing
MOT Test
Roadside Assistance
Warranty
The Plan at a glance Volkswagen Roadside Assistance
Provided by the AA
For total peace of mind All-in provides 2-years’ Roadside Assistance.
Hotel accommodation Overnight accommodation for the driver and up to seven passengers. (This does not include the cost of meals and drinks). Alternative travel Volkswagen Roadside Assistance may arrange alternative transport for the driver and up to seven passengers to the driver’s destination, e.g. by taxi or train.
Message service Volkswagen Roadside Assistance will pass on any urgent messages to friends, family and business colleagues following a breakdown, and at our absolute discretion, following an accident. Caravan/trailer assistance Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered vehicle to be transported to a place of safety. Size/weight restrictions apply. European Assistance Volkswagen Roadside Assistance will also provide roadside assistance, recovery, and, at our absolute discretion, repatriation, replacement vehicle and accommodation whilst you are travelling outside the UK within Europe. Onward travel In the event of recovery following a breakdown, where your vehicle cannot be repaired within a reasonable time, Volkswagen Roadside Assistance may, at our absolute discretion, organise and cover the costs of one of the following: Car hire * In the event of mechanical or electrical breakdown only, Volkswagen Roadside Assistance may arrange and pay for a replacement vehicle up to a maximum of two days. This excludes road traffic accidents.
Roadside Assistance In the event of a breakdown, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle. Home Assistance In the event of a breakdown at home, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle. Vehicle recovery In the event that the vehicle cannot be repaired at the roadside or at home, Volkswagen Roadside Assistance will arrange for the vehicle to be taken to the most appropriate Volkswagen Authorised Repairer. Accident recovery If the vehicle has been immobilised due to a road traffic accident, Volkswagen Roadside Assistance may, at our absolute discretion, arrange for the vehicle to be taken to an authorised body shop or the most appropriate Volkswagen Authorised Repairer. Secure storage In the event that the immobilised vehicle needs overnight storage following a breakdown, we may, at our absolute discretion, arrange for such storage
*Subject to eligibility and availability. Click here for the Roadside Assistance Handbook.
Top tips for preventing your Volkswagen from breaking down: Keep your vehicle well maintained by regularly checking your oil levels and tyre tread. Always check your vehicle before you drive, especially when planning to go on longer journeys. Speak to your Authorised Repairer if a warning light is showing and you are unsure what to do.
Volkswagen Roadside Assistance 0800 777 192
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Overview
Eligibility
Servicing
MOT Test
Roadside Assistance
Warranty
The Plan at a glance Warranty
Provided by Volkswagen UK and administered by Volkswagen Financial Services
To help avoid unexpected repair costs, and to prevent you from worrying about what might happen in the months ahead. All-in from Volkswagen includes a 2-year mechanical and electrical component warranty at no additional cost † . This warranty policy covers the costs* of repairing or replacing the covered components that have suffered a sudden electrical or mechanical failure during the period of cover. This includes cover for electrical or mechanical failure due to water ingress and consequential failure (up to £5,000 per claim inclusive of VAT for the latter). The warranty is valid in the United Kingdom and for up to sixty days during the period of cover in Continental Europe.
The key exclusions are: ● All bodywork, glass and seals ● Certain wear and perishable items ● Wear and tear where it occurs over 100,000 miles from first registration ● Any defects that are likely to have existed before the period of cover ● Faulty repairs, incorrect servicing or failure to have the vehicle serviced in accordance with the manufacturer’s recommendations ● Losses or damage due in any way to any type of accident, misuse or any act or omission which is wilful, unlawful or negligent ● Claims linked from, or caused by, vehicles being modified in any way from the manufacturer’s specification ● Any vehicle which is owned by a business formed for the purpose of selling or servicing motor vehicles or for hire or reward or by a driving school ● Any vehicles used for competitions of any kind, racing, pacemaking, rallies, off-road use including track days
Your warranty policy does not cover anything required as part of the service and MOT Test.
Always make sure your service record is kept up to date, this can help to prevent any discrepancies later. If you fail to have the covered vehicle serviced correctly in accordance with the manufacturer’s specifications during the period of cover, or you are unable to produce proof of such servicing if we request it, then this may invalidate your cover or we may not pay all or any part of a claim you make. Please ensure you read the terms and conditions relating to your Warranty cover, which you can find here. This will give you information about your warranty policy, including all exclusions and inclusions, as well as how to make a claim.
† 2 year warranty funded by Volkswagen Group UK. *Limited to parts and labour (inclusive of VAT) up to the market value for the covered vehicle at the time of the claim (inclusive of VAT) and all policy inclusions only apply to the covered vehicle. ^Participating Volkswagen Retailers only. Please note that a courtesy vehicle needs to be booked in advance and cannot be guaranteed.
If your vehicle is being repaired as part of a Warranty claim, your Volkswagen Authorised Repairer might be able to offer a courtesy car^ wherever possible, if you book in advance. Top tip for your warranty:
Warranty
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Overview
Eligibility
Servicing
MOT Test
Roadside Assistance
All-in from Volkswagen Volkswagen Financial Services is a trading name of Volkswagen Financial Services (UK) Limited, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR, which is authorised and regulated by the Financial Conduct Authority (FCA). Volkswagen Financial Services (UK) Limited financial services register number is 311988. Registered office as above | Registered in England number 2835230 | 04/21
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