The Plan at a glance Volkswagen Roadside Assistance
Provided by the AA
For total peace of mind All-in provides 2-years’ Roadside Assistance.
Hotel accommodation Overnight accommodation for the driver and up to seven passengers. (This does not include the cost of meals and drinks). Alternative travel Volkswagen Roadside Assistance may arrange alternative transport for the driver and up to seven passengers to the driver’s destination, e.g. by taxi or train.
Message service Volkswagen Roadside Assistance will pass on any urgent messages to friends, family and business colleagues following a breakdown, and at our absolute discretion, following an accident. Caravan/trailer assistance Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered vehicle to be transported to a place of safety. Size/weight restrictions apply. European Assistance Volkswagen Roadside Assistance will also provide roadside assistance, recovery, and, at our absolute discretion, repatriation, replacement vehicle and accommodation whilst you are travelling outside the UK within Europe. Onward travel In the event of recovery following a breakdown, where your vehicle cannot be repaired within a reasonable time, Volkswagen Roadside Assistance may, at our absolute discretion, organise and cover the costs of one of the following: Car hire * In the event of mechanical or electrical breakdown only, Volkswagen Roadside Assistance may arrange and pay for a replacement vehicle up to a maximum of two days. This excludes road traffic accidents.
Roadside Assistance In the event of a breakdown, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle. Home Assistance In the event of a breakdown at home, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle. Vehicle recovery In the event that the vehicle cannot be repaired at the roadside or at home, Volkswagen Roadside Assistance will arrange for the vehicle to be taken to the most appropriate Volkswagen Authorised Repairer. Accident recovery If the vehicle has been immobilised due to a road traffic accident, Volkswagen Roadside Assistance may, at our absolute discretion, arrange for the vehicle to be taken to an authorised body shop or the most appropriate Volkswagen Authorised Repairer. Secure storage In the event that the immobilised vehicle needs overnight storage following a breakdown, we may, at our absolute discretion, arrange for such storage
*Subject to eligibility and availability. Click here for the Roadside Assistance Handbook.
Top tips for preventing your Volkswagen from breaking down: Keep your vehicle well maintained by regularly checking your oil levels and tyre tread. Always check your vehicle before you drive, especially when planning to go on longer journeys. Speak to your Authorised Repairer if a warning light is showing and you are unsure what to do.
Volkswagen Roadside Assistance 0800 777 192
7
Overview
Eligibility
Servicing
MOT Test
Roadside Assistance
Warranty
Made with FlippingBook. PDF to flipbook with ease