The Plan at a glance Warranty
Provided by Volkswagen UK and administered by Volkswagen Financial Services
To help avoid unexpected repair costs, and to prevent you from worrying about what might happen in the months ahead. All-in from Volkswagen includes a 2-year mechanical and electrical component warranty at no additional cost † . This warranty policy covers the costs* of repairing or replacing the covered components that have suffered a sudden electrical or mechanical failure during the period of cover. This includes cover for electrical or mechanical failure due to water ingress and consequential failure (up to £5,000 per claim inclusive of VAT for the latter). The warranty is valid in the United Kingdom and for up to sixty days during the period of cover in Continental Europe.
The key exclusions are: ● All bodywork, glass and seals ● Certain wear and perishable items ● Wear and tear where it occurs over 100,000 miles from first registration ● Any defects that are likely to have existed before the period of cover ● Faulty repairs, incorrect servicing or failure to have the vehicle serviced in accordance with the manufacturer’s recommendations ● Losses or damage due in any way to any type of accident, misuse or any act or omission which is wilful, unlawful or negligent ● Claims linked from, or caused by, vehicles being modified in any way from the manufacturer’s specification ● Any vehicle which is owned by a business formed for the purpose of selling or servicing motor vehicles or for hire or reward or by a driving school ● Any vehicles used for competitions of any kind, racing, pacemaking, rallies, off-road use including track days
Your warranty policy does not cover anything required as part of the service and MOT Test.
Always make sure your service record is kept up to date, this can help to prevent any discrepancies later. If you fail to have the covered vehicle serviced correctly in accordance with the manufacturer’s specifications during the period of cover, or you are unable to produce proof of such servicing if we request it, then this may invalidate your cover or we may not pay all or any part of a claim you make. Please ensure you read the terms and conditions relating to your Warranty cover, which you can find here. This will give you information about your warranty policy, including all exclusions and inclusions, as well as how to make a claim.
† 2 year warranty funded by Volkswagen Group UK. *Limited to parts and labour (inclusive of VAT) up to the market value for the covered vehicle at the time of the claim (inclusive of VAT) and all policy inclusions only apply to the covered vehicle. ^Participating Volkswagen Retailers only. Please note that a courtesy vehicle needs to be booked in advance and cannot be guaranteed.
If your vehicle is being repaired as part of a Warranty claim, your Volkswagen Authorised Repairer might be able to offer a courtesy car^ wherever possible, if you book in advance. Top tip for your warranty:
Warranty
8
Overview
Eligibility
Servicing
MOT Test
Roadside Assistance
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