Wells Said
Parcelhub expands on the double Whistl Group company Parcelhub has expanded into two key regions with the recent opening of new sites in both the West Midlands and West
As Whistl grows bigger, conversely our Head Office gets smaller. Like many businesses, how and where our people work has changed substantially over the last two years. That’s why we’ve recently relocated – all 150 yards! – to a more compact HQ, allowing us to continue to work collaboratively and more sustainably. Much of the furniture in our new office is upcycled, whilst it also features recycled carpets, motion sensor LED lighting and energy from renewable sources. Sustainability is increasingly the driving force behind much of our activity, reflected in several initiatives and innovations across the business: Head Office move signals sustainability drive
It’s difficult to sum up 2022. For sure there have been plenty of challenges. Indeed as I write , we are in the midst of a series of Royal Mail strikes which obviously impact our business. But by having plans in place for just such eventualities, and by communicating with those of our customers we know will be affected, we can pre-empt many of the problems and minimise disruption. Despite the challenges, we continue to grow, and win plaudits for our performance. Autumn is traditionally awards season , and we’ve recently enjoyed wins in business areas from Contact Centres to Fulfilment – you can read about them in this issue. Plus , exciting news right as we go to press – our Leafletdrop web platform within Whistl Doordrop Media has been recognised in the prestigious DMA Awards 2022 for its campaign with online fruit & veg innovator Oddbox Delivery. Those successes are entirely due to the dedication of our people and I cannot speak of them too highly. I’d also like to thank all of you who have trusted us with your business in 2022, and wish you a Merry Christmas and a Happy New Year. Let’s hope it’s a good one, prosperous for us all.
Yorkshire. This means local eCommerce retailers can now access Parcelhub’s personalised collection and consolidation service, processing all their parcels through a single point of contact.
The West Midlands will be served by a new depot just off the M5 in West Bromwich, whilst Leeds is the location for the new West Yorkshire operation. Electric van fleets are operating out of both sites, helping customers meet their sustainability targets. “Two new sites in two months reflects not only continued growth in the parcels market, but also increased awareness of, and demand for, the next-level service we provide”, commented Steve Marjoram, MD of Parcelhub. “With support and investment from the Whistl Group, we are rolling out our unique delivery management model into the eCommerce hotbeds of Britain. We’re full of confidence, instilled by the volume and quality of customers already on board in the West Midlands and Leeds”.
• New racking at our Rushden warehouse – based on honeycomb paper board with unique cell technology for durability to withstand continuous picking & packing • Sustainable waste management – now implemented also at Rushden, massively increasing recycling rates. Soon to be rolled out across all our sites • Sustainable uniforms – currently under review, with a view to switching to low-impact materials and manufacturing methods • Electric vehicles – an electric replacement policy is in place for our collection van fleet • Sustainable fashion show – our product sampling agency Relish hosted a sustainable fashion show at the Cabot Circus in Bristol using clothes donated by the Children’s Hospice South West, Glastonbury. Watch this space for further news as we finalise and implement our new ESG strategy.
A massive thank you to the hundreds of Whistl customers who recently completed our Environment, Social & Governance (ESG) survey. Your input is helping us formulate a new ESG strategy which reflects our shared ambitions and goals. Survey findings informing new ESG strategy
Nick Wells Executive Chairman, Whistl
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Whistl Magazine • Winter 2022
Whistl Magazine • Winter 2022
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