25 BDO LLP | LISTENING TO OUR DIRECTORS AND PRINCIPALS
A SPOTLIGHT ON CLIENT TAKE-ON In one group, we heard of a challenge with Client Take-On and our current SSC model In Valuations, there was a powerful experience shared about the personal implications of working through the CTO and Project Code process – where is has reduced team members to tears - as well as client delivery implications. NEXT STEP FOR DIRECTORS AND PRINCIPALS Continue to raise IT issues with the IT Service Desk for immediate support Paul has asked a group of the Principals who attended the listening event (Ashley Carter, Shawn Healey, Malcolm Pengelly, Charles Pascoe) to work together to build a case study of examples of issues they have faced and recommendations, which we can review with our CIO, Head of IT and Ops Board Where you can, please bear in mind that BDO sends 48 million emails a week and our IT Service Desk deals with 46,000 IT incidents a year, so we need to be patient at times.
NEXT STEP FOR BDO Consider the idea raised by a number of Principals to reinstate the ‘Dealing with IT issues’ timecode so we have a clearer idea of how much time we collectively spend in this area Consider the idea raised about an IT ‘how to fix it’ promotional campaign: ‘Don’t suffer in silence on IT issues: here’s what to do if you have an IT problem’ Consider the idea the one Principal had: iPads should be given to senior staff, given the quality of that technology in an agile world; this feedback will be passed to the team reviewing our IT equipment programme that is being adopted as we shift to Agile Working Reflect on the best balance of face-to- face support versus self-help as we switch to Agile Working Urgently review the CTO/SSC experience that has happened in Valuations. We seem to like designing IT products fit for super tankers but forget that some pockets of the firm just want a working fishing boat. “
Made with FlippingBook HTML5