KB 12 Winning Organisations

Atyaasaa Knowledgebeans

july 2009

Founder’s Note - Niket Karajagi

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for success with adherence to values is a combination which will yield success in short run as well as long term. Any value compromise would result in destruction of business. A coach helps you evolve and establish this positive phenomenon. 5. Customer is the King Do not get too competition-focused. Be customer-focused at all times. Tune your products and services in line with the customer’s explicit and implicit needs. Beating competition is something that will happen spontaneously. Your customer is your best champion for business growth. Understand that your customer changes his expectations continuously. So always have your radars tuned in to their needs. Make your customer a partner in your business. Let them know you and they will remain your loyal champions. 6. Quality is the key You may do everything right, but if quality is compromised your business will never do well. Quality is a value that must be emphasized at all levels. The culture of quality is difficult to create as people look for instant gratification. When you have members who perform by adherence to values quality is a done deal. However if you have people who deliver performance by compromising on values you will never create a culture of quality. Thus retain only

and Management professionals with operations & HR background create the best OD team. Empower your OD team and make them accountable for development of talent. Let them not be support teams but be partners in growth. Let this team build ROI based learning systems. Training is not a “Fashion Statement”, it is a serious business process.Select the best professionals in the team as they need to be role models and drivers in the process of grooming talent. 3. Create success parameters A grand vision is a foundation to success. For a grand vision, a Competency Framework is a must. Understand the skills and competencies needed in each function to get to your vision. Let your members know what is expected in terms of success factors and mould them around it. Competency framework is essential from recruitment to retirement. Drive your organization and all developmental activities through this framework alone. Do not ever compromise on this process or else you would never know at what stage your people and your organization could stagnate.Do not ever allow a person to continue in the organization if the competencies are not practised. Competency framework helps you create a definition for a success driven culture.

4. Coach your important minority Coaching is an intervention that can transform your talent at senior positions. Enhance their life skills as well as business skills. Busy schedules do not permit managers to upgrade their competencies. A coach is the best enabler here. Have a coaching model developed around competencies and feedback will give the right impetus for aligning to business conditions. Get a coach who will never permit a value compromise, and you have laid a foundation for great success. Create a collective mindset for success. My research says irrespective of market conditions some organizations still grow. I attribute it to a phenomenon of collective consciousness of the organization. If majority members in an organization are driven by the value of success they operate as magnets that attract business. The converse is also true. If you have a set of people who are victims of circumstances you do set a foundation for failure. You must have people who want to succeed in all times. Need

those who adhere to values. All those who perform through value compromise,must belong to the bottom 15 percent of the organization. Never make the mistake of promoting them to important positions as they will only bring long-term pain. 7. Innovate at all stages Sound systems, processes and products need to continuously evolve. If you want to remain in the mind of your customer Innovate at all stages.Make innovation your culture. Allowmembers at levels to innovate by mobilizing their ideas and giving them a shape and form.This not only helps the business grow but also ensures that people remain engaged. There is a creator in each of us and as human beings, we look to leave a legacy behind. Allow this creativity to move through the organization at all levels and it is bound to create an environment of success. Innovation comes with associated risk.Take it and you will soon discover innovation is a great experiment which creates value at all levels and at all times.

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