Surrey - Head of Maintenance Services

Estates and Facilities Management Department | 2016

E L EMENT S OF THE ROL E

P ROB L EM SO L V I NG AND D E C S I ON MAK I NG

P L ANN I NG AND ORGAN I S I NG

The demand for work is generated through a number of distinct routes which include:

The post holder is the technical expert for Hard services FM and an escalation point for their direct reports and is expected to provide guidance and support in the resolution of those issues brought to them. On the strategic side of the role, the post holder is required to think within broad approaches within their specialist area and is likely to encounter many different and often unusual problems. Whilst actions to be taken may be guided by external factors such as legislation, they will have to apply their experience and knowledge and take a creative approach, in order to devise solutions to these novel problems. As the ‘professional expert’ in this area, it will be their responsibility to resolve any issues which arise.

o The need to comply with statutory provisions. (5 – 8 Years Fixed wiring & principal structures inspections) o The business need to maintain the University’s physical estate to ensure it remains fit for purpose and does not deteriorate appreciably over the long term. (20 years +)

o The requirements of faculties and departments based on their plans. (0 – 24 months)

o The planned expansion of the estate. (0 – 5 years)

o The introduction of new services (0 – 12 Months)

o The day to day demands of staff, students and visitors.

The timescales for planning purposes do vary between same day delivery (reactive maintenance) to planning for items 5 to 8 years out in terms of statutory items, along with a whole life perspective when considering items like replacement combined heat and power (CHP) plant (20 years). With over 300 individual structures over 5,000 student bedrooms and potentially over 120 pieces of legislation planning and keeping the estate in a fit for purpose condition is a highly complex task that takes the collective efforts and expertise of a team of people.

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The Management Recruitment Group

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