Surrey - Head of Maintenance Services

Estates and Facilities Management Department | 2016

ORGAN I SAT I ONAL / DE PARTMENTAL I NFORMAT I ON

BACKGROUND I N F ORMA T I ON

I N T E RNA L

Estates & Facilities Management is responsible for the planning, development and maintenance of the University Estate and provide Support Services to all faculties and departments in the University. The Estate is a key element of the marketability of the University. Estates & Facilities Management are responsible for the first impression of the organisation and managing the internal environment to ensure that staff, students and visitors have a positive experience. We also provide a variety of facilities related services to all University faculties and departments. E&FM is made up of a number of service focused teams (some 285 staff) which are responsible for providing services that are essential for the smooth running of the university as a whole. We aim to provide a coordinated and customer oriented approach to developing, maintaining and adapting the University’s estate and a wide range of support services to create an environment which supports the University’s academic mission. Success in this role is heavily dependent on building successful and strong relationships, both within the University, as well as the wider business and FM community. The post holder is expected to build credible and productive relationships with a range of internal and external stakeholders and to ensure the development and preservation of strong and effective links with other HE institutions and key professional bodies.

The post holder will have frequent contact with the senior management team within E&FM and Liaise with other key customers such as Heads of Faculties/Schools, Heads of Departments, Faculty Managers and Faculties Facility Managers to advise on all matters relating to operations and maintenance services that may impact on the estates, Faculty or Department operations or business plans. They will act as technical expert when required and in an advisory capacity at all levels including students/student union, faculty teaching programmes, local community and staff. The post holder is expected to establish, develop and maintain a communication network with maintenance industry professionals including Peers at other Universities, Consultants, Surveyors, Contractors, Environmental Organisations and Suppliers seeking continual improvement in the service delivery. To ensure that appropriate liaison is sought and developed with organisations directly involved with maintenance issues associated with building and engineering services e.g. HSE, Environmental Health. Liaison with the research organisation Building Services and Research Association (BISRIA) and the Building Research Establishment (BRE). This includes being the custodian and maintenance of a Technical reference section of Approved Codes of Practice (ACOP’s) and Technical Notes relating to the methodology, standards, technical data and new innovation associated with mechanical services. Liaise with environmental health and other local government bodies. E X T E RNA L

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