Applied Business Tools and Technologies in Hotel and Restaurant Management (HRM)
CalixtO Terence I. Obong
His socio-civic and professional affiliations include memberships with the Philippine Chamber of Commerce, Inc. (PCCI)-Makati and the Association des Professeurs du Francais aux Philippines (APFP) as a member and one-time board director. He was awarded a research grant by the Department of Commerce of France for his proposal on “Teaching French for Hospitality and Tourism Students.” He was the president of a club under the Rotary International District 3830, an organization of business, professional, and community leaders. He wrote a funding proposal and obtained approval from the Rotary Foundation entitled “Empowering Women at Southville 3, Muntinlupa: A sustainable livelihood project.” He graduated with a Bachelor of Science in Tourism from the University of the Philippines (UP) Asian Institute of Tourism; a Masters in Business Administration (MBA), from the Wesleyan College of Manila; and a Certificate in Networking Engineering (CEU) from the University of California at Berkeley.
2023 04-TB-00044-0 978-621-04-5022-4 BS Hospitality Management
COPYRIGHT: ITEM CODE: ISBN: PROGRAM:
CONTENTS CONTENTS
v
Preface
Chapter 1 Chapter 2
1
Management in Service-Oriented Business Settings
15
The Tourism and Hospitality Industry: Implications on the Management of Service-Oriented Businesses
Chapter 3
27
Overview of Business Tools and Technologies Used in Hotel and Restaurant Setting
Chapter 4
37
Operations Management in Service-Oriented Businesses in Tourism and Hospitality
Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10
51
Global Distribution System and Computer Reservations System
71
Property Management System
85
Marketing and Sales Activities in the Hotel and Restaurant Business
101
Customer and Guest Service Activities
111
Procurement and Inventory Management
123
Administrative Activities and Information Systems of Service-Oriented Businesses
Chapter 11
135
Strategic Management in Service-Oriented Businesses
153
Glossary
155
Bibliography
162
Index
2025 Higher Education Learning Solutions for the Hospitality and Tourism Program 291
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