Fundamentals in Lodging Operations
Hotel Sales Promotions .................................................................................. 157 Lesson Test ....................................................................................................... 161 LESSON 11 The Finance Department Functions of the Hotel’s Finance Department............................................. 164 The Finance Department’s Organization Structure, Job Titles, Roles, and Responsibilities.................................................................... 165 Front Office and Back Office Accounting .................................................... 167 How to Understand Financial Reports?....................................................... 167 Lesson Test ....................................................................................................... 171 LESSON 12 The Human Resources Department The Human Resources Department’s Organizational Structure, Roles, and Responsibilities.............................................. 174 The Human Resources Cycle..................................................................... 176 Lesson Test ................................................................................................... 191 LESSON 13 The Engineering and Security Department The Hotel Engineering and Security Department’s Organizational Structure ................................................................... 194 The Hotel Emergency Plan ........................................................................ 195 Handling Suspicious Items and Packages in the Hotel ......................... 196 Handling Suspicious Hotel Guests........................................................... 197 The Hotel Incident Report ......................................................................... 198 Lesson Test ................................................................................................... 201 LESSON 14 The Executive Office The Executive Office’s Organizational Structure.................................... 204 Providing Leadership ................................................................................. 206 Motivating Hotel Employees..................................................................... 208 Managing Diversity .................................................................................... 212 Managing Conflicts in the Hotel Business............................................... 213 Managing Organizational Change............................................................ 214 Lesson Test ................................................................................................... 217 Bibliography ........................................................................................................ 219 Index ..................................................................................................................... 224
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2025 Higher Education Learning Solutions for the Hospitality and Tourism Program 318
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