2023 Resident Satisfaction Survey results
A big thank you to our residents who took the time to respond to our 2023 annual survey. We had 35% of our residents complete the survey nationally which is an invaluable amount of feedback. This year we nationalised and expanded our survey so we can better understand how residents view our services across Australia and compare what is working well and where we need to improve in all the states we operate in. In Tasmania, our highlights were:
Satisfied with how we take your views
Overall satisfaction 85 %
86 %
into account 86 %
Satisfied with your home
What you told us We are thrilled to see that our residents are more satisfied with our services this year across majority of our service areas. Resident satisfaction has improved nationally by an average of 4% across all the areas below:
Areas of service most important to residents 1. Repairs and Maintenance 2. Overall condition of home 3. Communications with Housing Choices 4. Your neighbourhood as a place to live Activities residents are most interested in • Providing feedback on our services • Understanding more about maintenance and repairs • Social and wellness activities • Dealing with anti-social behaviour
overall satisfaction 84 %
satisfied with condition of home 84 %
satisfied with maintenance and repairs 83 %
85 %
76 %
satisfied with how we take your views into account
satisfied with neighbourhood
satisfaction with resident involvement 75 %
satisfied with communications 84 %
While we are happy to see most of our residents are satisfied with our services, we know there is room for improvement. We are currently developing action plans in each state to address issues raised in the survey and look forward to sharing these actions with you in our Winter edition of Home Stories .
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