Emergency repairs – Within 24 Hours Emergency repairs will be carried out within one day or on the same day if required. This includes breakdowns or faults of the gas, electricity or water supply to your property which could include: • burst water main or hot water cylinder • a roof leak impacting the inside of your property (if safe to do so) • an electrical fault like flickering lights • a blocked toilet, sink or shower • faulty smoke alarm • any damage or fault that makes your property unsafe Priority repairs – within seven days We aim to attend to priority repairs before they turn into a more significant problem. These repairs will be actioned within seven days of your request. Examples include: • a slow leak of the toilet or taps • repairs to heating/cooling appliances • a broken window or shower screen 24 HRS 7 Days
Maintenance & repairs
Repair timeframes From time to time, issues or faults will occur in your property. It’s important to report these to us as soon as possible so we can arrange repairs and avoid further damage. When you are reporting an issue or fault to us, give as much detail as you can. Please state the exact nature of the problem. The more we know about the problem, the easier it will be for us to arrange and complete repairs. Once an issue has been reported to us, the time we take to action repairs will depend on the significance and severity of the problem. As a guide the following timeframes are what you might expect:
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