HIGH FIVES!
• Grabbed safety gloves before going to the building • Grabbed another pair of gloves for another individual who came to assist • Went in and helped remove obstacles to help safely remove one individual at a time from the building until first responders arrived • He remained calm, cool, and collected the entire time It was so impressive to watch him keep his composure and carefully and methodically respond to the situation. Fortunately, everyone in the building was okay, and Collin’s quick action helped get responders to the scene as quickly as possible! Huge high five and shoutout to him!”
EASY From: Chris Morrison, Corp Commodity Buyer To: Jerome Transfer Dept.
“I wanted to shed some light on how well the Jerome Transfers Department has been operating. Over the last year, they’ve been pushed to be creative and adaptable to many different situations and have handled it with an open mind and an appetite to improve. They have been very timely and consistent in their deliveries while clearly communicating with the yards to create a solid and dependable expectation for material delivery. They have been a force multiplier for us, facilitating excellent material distribution across all the yards efficiently and effectively. It’s apparent in their efforts and operations that they come to work thinking like owners.”
GUIDE From: Brady Kowitz, Pocatello Yard
To: Kelsie Clark and Skylar Phillips, Pocatello Yard Load Builders “These two are always giving me a hand with their orders or reruns in the micro area. Kelsie always gets her measurements and lines out the material for me to cut instead of just telling me, ‘I need this.’” WOW From: Dathan Williams, Elko Yard Manager To: Jesslyn Lund, Elko Inside Sales, and Kavin Carlson, Elko Yard “High five to these two for exceptional customer service. Customers have been raving about how their level of service has surpassed the competition and stated they are buying from us from now on because of it. Thank you for being awesome!” STRIVE From: Dahlen Arens, Pocatello Door Production To: Mackinley Lawson, Pocatello Door Production Lead “Kinley is very good at teaching about what he does and how he does it.”
SAFE From: Lindsay Ross, DI Manager To: Collin Bautista, Supv. Interior Products Warehouse
“A couple of weeks ago, Robert Hinshaw and I were headed back from the Boise Yard to Design Innovations and noticed Collin’s FBS truck pulled up on the sidewalk on the corner of Overland and Cloverdale … a car had driven through the side of the building. Collin happened to be the first person at the light to see everything that had taken place. • He pulled his truck safely off to the side of the road to not stop traffic • Was the first person to respond on the scene • Called 911
A Glimpse Back a Few Years Reflecting on Our Growth at the Fruitland Location
Before I talk about the current successes of the Fruitland location, I realized we need to revisit the past. A few years ago, Scott Way moved from dispatch to running the sales counter and immediately started organizing and improving the store. Scott spent the necessary time dialing in our cycle counts to a respectable level. We then brought Sarah Dawson from the Caldwell store and we were off and running. “I love what I do, and we have a great team that understands and works well together,” Sarah tells us. While our team has excellent product knowledge, we still jump at the chance to learn more innovative ways and products that make building more efficient for our customers. Our inside sales team has an admirable rapport with their customers,
and the majority of them have been long- time customers of Franklin Building Supply. Brandon Brown was added to Sarah’s team in November and has been a fantastic addition. He was quick to learn our software, Bistrack, and after spending a couple of weeks in the yard, he knew his codes and products. Over the last few years, we have made many visual and merchandising changes to improve our sales. Our store and building aesthetics have changed over the previous five years in hopes of making our first impression more appealing. The store layout has changed, making finding what you are looking for easier and showcasing popular brands. We have brought in a wider assortment of power tools that work more in line with our many different customer types.
Behind the counter, there’s really no secret — every team member makes our customers feel like they are our No. 1, finds out what they are looking for, provides them answers and options, and makes sure that, in and out of the store, they are taken care of promptly. This keeps our valued customers coming back time and time again!
– Jeff Thomas FRUITLAND GM
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