Health systems are facing significant challenges in the post-pandemic period, including workforce shortages, revenue shortfalls, and a transformation of care models. Staff shortages are expected to be an ongoing issue, with McKinsey and Company predicting a shortage of 200,000-400,000 nurses by 2025. It’s not only a shortage of RNs, but 85% of hospitals have too few allied health professionals, according to the AMN Healthcare Survey of Allied Healthcare Professional Hiring Trends. In addition, workers’ preferences have shifted, and they are assessing where, when, and how they work.
CASE STUDY
Data-Backed Total Talent Solutions Power Streamlined Operations and Cost Savings
One Customized MSAP Solution Nine Distinct Service Line Offerings One Total Talent Partner
CASE STUDY: Data-Backed Total Talent Solutions Power Streamlined Operations and Cost Savings
Executive Summary
Hospital Sisters Health System (HSHS) partnered with AMN Healthcare while
undergoing a transformation in leadership and adopting a new future vision for the organization. HSHS sought to streamline strategic workforce solutions, gain enterprise visibility through data and analytics, and consolidate business operations with a single point of contact. Beginning in 2022, we introduced a customized workforce solution to provide data-backed insights and help HSHS build a more balanced workforce across all labor categories, leveraging nine AMN Healthcare service lines for total talent support, headlined by our Managed Services and Analytics Provider (MSAP) and Recruitment Process Outsourcing (RPO) programs. We successfully implemented a new contingent labor strategy to stabilize rates and improve the quality of candidates, leveraging analytics to allow HSHS to visualize all contingent labor on one digital platform, providing actionable data imperative to strategic decision making. With our RPO and MSAP services yielding immediate results, we are determining the right mix of core, flexible, and contingent staff—employing a combination of workforce strategy, RPO, and float pool optimization resources to build a more balanced workforce and drive the health system’s future vision forward.
Over a 12-month period, the program yielded:
18 to 6 days
24% lower
27% reduction
estimated total cost savings $9.2M - 14.2M
decrease in average time to fill,
clinician bill rates than the rest of the Midwest region
in OT hours paid
despite increased patient demand
CASE STUDY: Data-Backed Total Talent Solutions Power Streamlined Operations and Cost Savings
Client Background Hospital Sisters Health System is a multi-institutional healthcare system that cares for patients across 15 communities in Illinois and Wisconsin. In 2022, HSHS cared for 911,447 patients, including 279,934 emergency department visits, and 1,545,742 outpatient registrations with services provided by 12,606 total healthcare professionals. Challenge HSHS began undergoing a transformation in their leadership approach, introducing a System COO and CMO as new roles within the organization. These newly created system roles were brought on to work side by side with a new leadership team with the goal of standardizing and systemizing processes across the health system—including clinician quality, nursing practice, and supply chain—to help drive better quality outcomes, improve metrics from a quality patient care perspective, and optimize organizational partnerships.
Before making these significant changes, HSHS lacked visibility across its core, flexible, and contingent workforce, while operating with a more siloed decision-making approach. To achieve more
streamlined operations and updated processes, HSHS sought a partnership focused on change management and developing a more unified future state.
CASE STUDY: Data-Backed Total Talent Solutions Power Streamlined Operations and Cost Savings
Solutions
HSHS chose AMN Healthcare as their total talent partner in order to achieve:
• A streamlined, consolidated approach to strategic workforce solutions for the system
• Data and analytics on contingent and core staff to drive strategy at a system level across the labor continuum
• Enterprise visibility across contingent labor
• Total talent support across numerous service lines for consolidated operations, billing, and dedicated program support through a single point of contact
To support HSHS’ complex goals, AMN set up a single Managed Services and Analytics Provider (MSAP) program that included nine service lines as part of a comprehensive total talent solution. Services included:
One Customized MSAP Solution Nine Distinct Service Line Offerings One Total Talent Partner
Workforce Strategy and Optimization (WSO) Revenue Cycle Solutions (RCS)
Nursing
Allied Healthcare
Interim Leadership
Executive Search
Recruitment Process Optimization (RPO)
Physician Permanent Placement
Float Pool Optimization
We successfully implemented a new contingent labor strategy to stabilize rates and improve the quality of HSHS clinicians through our MSAP program. The analytics provided by the PowerBI tool created for HSHS allowed them to visualize all of their contingent labor on one digital platform, providing actionable data to enhance strategic decision making. Once we were able to stabilize contingent labor utilization, we began the process of determining the right mix of core, flexible, and contingent staff—employing a combination of WSO, RPO, and float pool optimization resources to build a more balanced workforce allocation across the system. Choosing to stagger implementation of solutions, our RPO and MSAP services yielded immediate results to drive the health system’s tech-centric, total talent vision forward.
CASE STUDY: Data-Backed Total Talent Solutions Power Streamlined Operations and Cost Savings
$9.2M-14.2M estimated total cost savings over a 12-month period
Outcomes
Metrics of Success:
• 18 days to 6 days decrease in average time to fill, despite increased patient demand
• 24% lower clinician bill rates than the rest of the Midwest region
• 27% reduction in OT hours paid
• $5-10M average annual cost savings through a balanced workforce strategy
• $1.2M annual cost savings from stabilized traveler utilization
• $3M annual cost savings from bill rate strategy and reduction
• $9.2M-14.2M estimated total cost savings over a 12-month period
“Our relationship has evolved into a very trusting partnership with transparency, excellent communication, and responsiveness to all needs, escalations, and concerns. AMN has been able to provide resources across every possible area of need for our entire workforce. Through our strategic partnership, we have expanded across several service lines with more to come.”
- HSHS Executive
CASE STUDY: Data-Backed Total Talent Solutions Power Streamlined Operations and Cost Savings
About AMN Healthcare
AMN Healthcare brings together technology, a vast clinician network, and years of expertise to solve today’s workforce challenges. We provide our clients with a comprehensive set of workforce management technology and talent solutions to meet workforce needs, optimize labor sources, improve operating margins, and enable care where and when it is needed.
Whether we are providing the transparency and tools to monitor and predict workforce needs, helping to prioritize and bring in talent to fill critical roles, or enabling real time language translation services, AMN’s capabilities are designed to support all workforce needs. We meet our clients where they are, and evolve with them, offering a full spectrum of technology and workforce solutions—all from one proven strategic partner.
Your Trusted Partner in Delivering on Your Mission AMN Healthcare focuses on providing talent strategies that simplify the complexity of workforce management. Through a shared vision, targeted solutions, and innovative technology, we apply the right solution at the right time through precision and scale to achieve our clients’ goals.
See how your organization can benefit from a single-partner approach to solving workforce challenges.
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