CASE STUDY: Data-Backed Total Talent Solutions Power Streamlined Operations and Cost Savings
Client Background Hospital Sisters Health System is a multi-institutional healthcare system that cares for patients across 15 communities in Illinois and Wisconsin. In 2022, HSHS cared for 911,447 patients, including 279,934 emergency department visits, and 1,545,742 outpatient registrations with services provided by 12,606 total healthcare professionals. Challenge HSHS began undergoing a transformation in their leadership approach, introducing a System COO and CMO as new roles within the organization. These newly created system roles were brought on to work side by side with a new leadership team with the goal of standardizing and systemizing processes across the health system—including clinician quality, nursing practice, and supply chain—to help drive better quality outcomes, improve metrics from a quality patient care perspective, and optimize organizational partnerships.
Before making these significant changes, HSHS lacked visibility across its core, flexible, and contingent workforce, while operating with a more siloed decision-making approach. To achieve more
streamlined operations and updated processes, HSHS sought a partnership focused on change management and developing a more unified future state.
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