The Chartered Institute of Payroll Professionals
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‘‘HMRC have tough decisions to make as it manages its resources. It is clear that the Department is expected to do more with less, and this is especially apparent in Customer Services Group. But I firmly believe that customer-focused decisions now will pay dividends in the future and would urge HMRC to view improvements as part of a long-term strategy.’’
HMRC stakeholders, commented on the feedback given on the corporate aims:
‘‘HMRC’s senior leaders have endorsed the Adjudicator’s proposal to use insight from complaints to hold us to account on delivery of the Charter standards.’’
‘‘HMRC welcomes the Adjudicator’s departmental improvements (including) their internal restructure and improved reporting process allowing them to further enhance their Learning from Complaint offer and achieve their ambition to become a learning organisation.’’
‘‘HMRC values the Adjudicator’s contribution at the Customer Experience Committee (and) HMRC’s Complaint Strategy and Insight Board which continues to ensure coherence between customer complaints, wider customer experience issues and HMRC’s strategic objectives.’’
‘‘HMRC are encouraged by the work undertaken by the Adjudicator’s office to continuously improve the way data and actionable insight is provided. This has provided better learning from complaints at all levels across HMRC.’’
HMRC published its formal response to the Adjudicator’s last Annual Report in November 2022 and is committed to publish a response to this report by autumn 2023.
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Reminder: late payment interest rates will increase Published: 27 June 2023 Emailed: 28 June 2023
As a result of the monetary policy committee’s decision to raise the bank rate to 5%, HM Revenue and Customs’ (HMRC’s) late payment interest fees will rise in line with the increase of 0.5 percentage points.
The rates will change on 3 July 2023 for quarterly instalment payments and 11 July for non-quarterly payments. Late payment interest rates are set at the bank rate plus 2.5%, meaning a new rate of 7.5%. HMRC states this rate of late payment interest encourages prompt payment.
If you needed any more reasons to pay your HMRC liabilities on time, you have one.
The next bank rate announcement is due on 3 August 2023.
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Help to save schemes: a HMRC reminder Published: 29 June 2023 Emailed: 5 July 2023
With the ‘cost -of- living’ being a phrase never out of the new for more than a day, it is important to raise initiatives that can assist people. HM Revenue and Customs (HMRC) has provided the below to highlight how help to save accounts can be used by low earners. If you have anyone within your business who may qualify, it might be beneficial to signpost to additional resources where possible. Help to Save is a government backed savings account. It allows certain people entitled to Working Tax Credit or receiving Universal Credit to get a bonus on top of their savings. To encourage saving, account holders will receive a 50% tax-free bonus worth 50p for every £1 saved.
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