The Chartered Institute of Payroll Professionals
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• reducing demand for traditional contact channels and moving an ever-increasing number of customers onto digital services so that those who are able to, can manage their tax affairs quickly and easily online and get their tax right from the outset, without needing to contact HMRC • digital services are available 24/7, so customers can access at their convenience and satisfaction with them was 82.7% in the last financial year. HMRC is continuing to improve them – adding new features all the time, prioritising the most impactful changes that give customers a better experience and represent the most value for money for the taxpayer • moving more customers onto digital services will allow HMRC to focus adviser-led services, such as phone lines, on providing specialist support for those who have complex circumstances, need extra help, or are unable to engage with us digitally
HMRC said:
‘‘While increasing numbers of customers are using our digital channels to resolve their tax affairs, we recognise that some still need direct support through services like phone or post. Our customer service levels in these areas haven’t been where we want them to be. We recognise the real difficulties this has caused some customers and agents. Our customer base is growing, with more customers having increasingly complex needs. For example, the number of higher rate taxpayers – who may need more active management in the system – increased by 17% between financial years 2015 to 2016 and 2022 to 20 23 and is likely to grow further. We’re also seeing more small business customers getting into tax debt, and the average value of customers’ debts increasing.
In addition, high levels of inflation have put pressure on our available resources. Put simply, it’s getting harder to meet our service standards using the same approaches that may have worked in the past.’’
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Employment Related Securities Bulletin 53 Published: 8 August 2023 Emailed: 9 August 2023
The Employment Related Securities Bulletin 53 has been published by HM Revenue and Customs (HMRC). The guidance outlines the Save As You Earn (SAYE) bonus rates and early leaver rates that apply from 18 August 2023.
SAYE is a savings-related share scheme where an employee can buy shares in a company for a set time and at a fixed price, in a tax-efficient way. Following the launch of the new SAYE bonus rates automatic mechanism and specimen SAYE prospectus as set out in Bulletin 51 , new SAYE bonus rates and early leaver rate will apply from 18 August.
These will be:
three-year bonus rate: 1.1 five-year bonus rate: 3.2
• •
• early leaver rate: 1.42%. This is the first time, new participants will receive a bonus since 2014.
SAYE bonus rates and early leavers rates are calculated in line with the new Bank of England (BoE) bank rate, providing greater certainty and transparency for users. Going forward, the rates will change on the 15th day following a change in the BoE bank rate. The next date the BoE may be expected to change the bank rate is 21 September 2023.
HMRC will not routinely provide updates within Bulletins. However, the bonus rates, early leaver rate and the effective date of any change will be recorded in change in bonus rates for SAYE Share Option Schemes.
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