The Chartered Institute of Payroll Professionals
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Initially the meeting started with examination over HMRC’s closure of the self - assessment hotline with only two days’ notice. This was done to divert usual queries t the hotline to the digital methods HMRC is keen to get individuals and businesses utilising. Within the meeting minutes is a key target; Jim Harra said that HMRC needs to “ reduce our contact demand by about 30% by the end of next year, compared with the 2021-22 baseline, to be able to hit our service standards with the reduced resources that we have. ” To achieve this target HMRC are looking to get more and more taxpayers to self-serve where possible by digital methods. This, in theory, will allow the hotlines to deal with more complex queries and deliver better customer outcomes. Recently the CIPP has been receiving feedback from members about the quality of HMRC’s customer service offerings. The policy team take these complaints seriously and have been liaising with HMRC to provide this feedback. The full meeting minutes dive into some very interesting aspects of how HMRC function. Or, if you would prefer, the meeting video is also available.
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HMRC encourages customers to sign up to Help to Save Published: 3 November 2023 Emailed: 8 November 2023
HM Revenue and Customs (HMRC) is encouraging customers to sign up to Help to Save, the government savings scheme, after revealing savers shared £146 million in bonus payments.
Help to Save customers have received £146 million in bonus payments since the scheme launched in September 2018 and HMRC is urging individuals to take advantage of the generous savings scheme.
Help to Save is the government savings scheme for low-income earners and offers savers a 50% bonus payment worth up to £1,200 over a maximum of 4 years. Latest figures reveal that almost 450,000 customers opened a Help to Save account between September 2018 and March 2023, with nearly £372.5 million paid into accounts during that time. Customers can open a Help to Save account if they are receiving: • working tax credit • child tax credit and are entitled to working tax credit • universal credit and they (with their partner if it is a joint claim) had take-home pay of £722.45 or more in their last monthly assessment period.
Myrtle Lloyd, HMRC’s Director General for Customer Services, said:
‘‘Hundreds of thousands of people are benefitting from Help to Save. It’s a great way of saving whatever you can and the government will top up your savings by 50%. It’s quick and easy to apply online or via the HMRC app. Just search ‘Help to Save’ on GOV.UK to find out more and apply today. ’’
The full press release can be found, here.
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September 2023: HMRC monthly performance report Published: 3 November 2023 Emailed: 8 November 2023
A monthly summary has been released about how HM revenue and Customs (HMRC) has performed against its targets.
Below are some of the summary points outlined in the September 2023 report:
• 78.0% of customers were either ‘satisfied’ or ‘very satisfied’ with the phone, webchat and digital services
cipp.org.uk
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