The Chartered Institute of Payroll Professionals
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• net easy – phone, webchat and digital services score was 58.5 • HMRC received more than 85,000 webchats, the proportion handled was 96.5% • HMRC received more than 3.1 million calls, and around 2 million callers requested to speak to an adviser, of which 70.0% were answered • HMRC received around 2 million iForms and items of post, of which around 1.6 million required a response. The proportion turned around within 15 days was 75.4% • correspondence cleared in 40 working days - the proportion turned around within 40 days was 82.9% • a yes / no question asking whether the customer was able to achieve what they needed to today – this was 83.2%. The once and d one score represents the percentage who responded ‘ y es’.
A detailed breakdown of HMRC’s performance data is held in the quarterly performance updates. The annual reports and accounts set out HMRC’s past performance.
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HMRC mini surveys: collection of hours worked on RTI Published: 7 November 2023 Emailed: 8 November 2023
Following on from our successful thinktanks attended by full, fellow and Chartered members, HM Revenue and Customs (HMRC) has provided us with survey links in order to get feedback from more payroll professionals.
There are two surveys:
Employer Survey Payroll Bureau Survey
Please select the most appropriate to your situation.
This survey will allow you the opportunity to have your say about upcoming changes to RTI reporting, specifically, the reporting of hours paid. Current intentions are for this to be implemented no earlier than 2025.
If you have any comments or concerns for HMRC then please do spare the time to complete the survey and ensure that future policy is up to standard for all in the payroll profession. The surveys are short and shouldn’t take longer than 10 minutes to complete, depending on the length of your written answers.
The CIPP policy team appreciate the time and effort your put into making the profession better for everyone, thank you.
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HMRC: updated guidance Published: 3 November 2023 Emailed: 8 November 2023
HM Revenue and Customs (HMRC) has now updated the GOV.UK guidance.
Below are the key updates for this week:
• authorise a tax agent (64-8) - guidance has been updated to explain that if you submit the form 64-8 for self- assessment purposes, your agent can submit your tax returns on your behalf. You are responsible for your own tax affairs, even if you authorise someone to act on your behalf • create an agent services account - after creating an account, you'll be given an agent reference number. You will need this to receive income tax or PAYE repayments on behalf of others • find out how to register as a professional tax agent with HMRC - guidance added for agents who charge a fee to submit income tax or PAYE repayment claims on behalf of others, and are nominated to receive repayment on behalf of others • agreement between an employer and the Department for Education (DfE) - updated employer agreement with a summary of the changes
cipp.org.uk
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