benefits of collaborating with local providers that may offer greater opportunities for tailoring and involvement in co-development, (iii) commit to long-term support for co-developed LegalTech products, providing feedback and access to data where compatible with regulatory requirements, (iv) adopt a range of criteria for the evaluation of commercial LegalTech solutions that value co- development as an important decision-making factor. • Start-ups and scale-ups need to (v) refrain from marketing strategies that lock customers in or increase switching costs, (vi) commit to standardisation and fair policies on the use of data, (vii) evidence compliance and adhere to industry codes of conduct to encourage adoption of their LegalTech products by law firms, (viii) commit to long-term support for their products, to enable sustainable innovation and purchasing practices. • Universities need to (ix) support start-ups in demonstrating the efficiency, compliance and security of their LegalTech products, (x) identify ways in which they can provide data intermediation services, to strengthen confidence in the exchange of data between law firms and start-ups, (xi) provide additional education and guidance on the use of technology in law, where this constitutes an obstacle for law firms to access the LegalTech market. The illustration in the next page shows the three pillars at work, with their respective engines of circularity.
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