Strategy 2024–2029
Contents
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About us Foreword
Stakeholder Engagement
Strategy Development Process
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Our values
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Our Strategic Objectives
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Measuring success and impact
Thank you
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About us
Our Vision Support people to live their best possible life.
Our Values People are the foundation underpinning all that we do in Cheshire Ireland. All of our values are guided by a person centred rights- based approach.
Who We Support We support people who are aged between 18 years and 65 years (on date of admission) who have a wide range of disabilities such as Huntington’s Disease, Cerebral Palsy; Multiple Sclerosis; Spina Bifida/Hydrocephalus; Stroke; and Acquired Brain Injury. The people we support often have complex and high support needs. What We Do In addition to providing care and support to people with disabilities, Cheshire Ireland is an Approved Housing Body, and therefore provides housing to some of the people we support. Our aim is to provide quality, person- centred services, which facilitate people to live their best possible life. Our services are designed around the needs of each person we support and include areas such as clinical support, personal care, transfers/ mobility, continence, medication management, showering/bathing, preparation of meals, eating, laundry, money management, and community involvement - supporting individuals to engage in social and recreational pursuits. Support in advocacy and tenancy, is also undertaken. People are at the core of all that we do in Cheshire Ireland, and we are always working to support people to live in an environment which safeguards their individual rights while promoting wellbeing, independence, and quality of life.
Cheshire Ireland was established in Shillelagh, Co. Wicklow in 1961 and has grown to become a nationwide organisation providing services to over 270 people in their own homes, in residential centres, in supported accommodation and in respite facilities. Cheshire Ireland operates in accordance with a set of core values to guide us in our work and interactions every day. This encompasses our commitment to excellence, continuous improvement and the development of our people. The values demonstrate our belief in the importance of involvement and collaboration and our aim to operate in a culture of working with integrity and transparency, in an inclusive environment that fosters diversity. Our locations With over 270 people across Ireland using our services, Cheshire Ireland is one of the largest supported accommodation providers in the country.
Donegal
Sligo
Louth
Mayo
Dublin
Galway
Kildare
Wicklow
Carlow
Limerick
Wexford
Waterford
Kerry
Cork
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Foreword
Cheshire Ireland started providing services to people with disabilities over 60 years ago. Throughout this time the organisation has evolved with the changing needs of those we serve and the changing landscape of health and social care service provision in Ireland. We now provide residential, community and respite services around the country, ensuring the highest quality, safe services. The development of this strategy began in 2022 in order that we could ensure that all necessary engagement and information gathering was completed, therefore ensuring that the strategic priorities identified are a true reflection of the desired direction of the key stakeholders of Cheshire Ireland. We must continue to develop and adapt to the needs of those people availing of our services in a way that best supports them to live in a way that they choose. The strategy, developed in consultation with those people, our employees, and other stakeholders, sets out the direction for the organisation to ensure that this evolution continues.
The core aim of this strategy is to deliver outcomes that support us to enhance and improve the lives of people we support through building the capacity of our front- line operations teams and support services to focus on delivering excellent high quality, safe supports. This will be achieved through improving and changing our processes, and embracing innovation and technology to allow for more effective use of the resources we have. All actions undertaken to realise the strategic priorities will be underpinned by our organisational values of excellence, partnership learning, integrity, and respect. The landscape of disability services in Ireland is changing, as have the expectations of people receiving services. Cheshire Ireland is therefore increasing its focus on how we best meet the changing needs of the people we support. While continuing to provide our current supports, Cheshire Ireland is working to enhance our services to support people to live in their own home and be as independent as possible.
Housing provision of the future must include fully integrated smart homes which are suitably located, equipped and adaptable to the increasing or changing needs of the person. Service Provision of the future must be designed and delivered around the person’s rights and choice, maximising independence, minimising intrusion, and promoting dignity through both physical supports and the use of technology. The organisation must evolve to fully deliver on this goal, requiring a strong focus on quality, safety, organisational and individual learning, continuous improvement and innovation. Having learned from the Covid-19 pandemic, that priorities can change in an instant, we know that any plan we set out must be fluid and adaptable. We will therefore review this document on an annual basis and ensure that it is a ‘live strategy’ so that our strategic priorities can adapt and evolve in response to changes in our external environment. The strategy will be monitored and reported on regularly throughout the lifetime of this plan.
As Chairperson and CEO of Cheshire Ireland, we are delighted to present this strategy to guide the work and development of the organisation over the next five years. We are grateful to the people we support, Cheshire Ireland employees and all other stakeholders who contributed to setting the future direction of the organisation and to the creation of this strategy. We very much look forward to working together in achieving these objectives over the coming years.
Theresa Anderson CEO
Michael Bourke Chairperson
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How we developed our strategy
The main themes of the consultation process included:
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Strategy Group Established
Workshop Process - Review findings of Discovery Phase - Setup direction of establishing priorities & strategy objectives
Senior Leadership Team - Planning & implementation
A lengthy consultation process was undertaken in relation to this strategy in 2022-2023. The priority focus of the process related to people using Cheshire Ireland services, and people working in, or supporting those services as well as the Board of Trustees and the Senior Leadership and Management Team. In addition, engagement was undertaken with: Stakeholder Engagement
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Discovery Phase - Stakeholder Considerations, Analysis of Data, Analysis of Internal & External Environment
Presentation of strategy to the Board to for review & approval
• Relevant Government Ministers and Opposition Spokespersons • National HSE Office • Local HSE CHO Disability Managers • HIQA
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Our values People are the foundation underpinning all that we do in Cheshire Ireland. All of our values are guided by a person-centred rights-based approach.
Our Strategic Objectives
Cheshire Ireland's Strategy 2024-2029 focuses on six key areas. An overarching goal for each of these areas has also been identified.
Excellence People are the foundation underpinning all that we do in Cheshire Ireland. All of our values are guided by a person-centred rights-based approach. We are committed to excellence in all aspects of the services we provide by taking pride in the work we do and being driven by the desire for continuous improvement to achieve the highest standards at an individual, team and organisational level.
Integrity We take pride in working in an open, ethical and transparent manner and are committed to good governance and accountability. Respect We are committed to a culture which welcomes diversity while actively demonstrating inclusion and mutual respect in all our interactions. Partnership We believe in the development of meaningful partnerships which empower and engage people through involvement and collaboration.
Strategic Objectives 1.1 Person-directed supports designed (what) and delivered (how) around the person, their needs, wants, goals and ambitions. 1.2 Inclusion, Independence, Accessibility, Choice, Rights and positive risk-taking are at the core of service provision. 1.3 Continuous improvement and innovation are delivered through the prioritisation of quality improvement, safety, and organisational learning. 1.4 T he services we deliver maximise independence and choice using high-quality assistive technology, virtual technology, remote supports. 1.5 Optimise resources available to support the delivery of services through maximised efficiency and effectiveness. 1.6 Optimise engagement with those using Cheshire Ireland services and all key stakeholders. 1. Services We Deliver Provision of safe, high-quality services that respect the will and preference of people using Cheshire Ireland services to empower them in the fulfilment of their goals while maximising their independence and choice.
Learning We are committed to being a learning organisation and we believe in the development of people and the sharing of knowledge.
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Strategic Objectives 4.1 O rganisational values are embedded into the culture and practice within Cheshire Ireland. 4.2 A culture that recognises our people as our most valuable asset and values, nurtures, and develops them to create an engaged workforce. 4.3 A workforce that has the capability and capacity to support effective and efficient delivery of high quality, safe, person directed services. 4.4 Develop and promote the employer brand to position Cheshire Ireland as an employer of choice. 4. People & Culture A talented, motivated, and engaged workforce who embody the culture and values of the organisation in all that they do. Strategic Objectives 5.1 A chieve sustainable financial security for organisation through long term financial planning. 5.2 Maximise the effective and efficient use of our financial resources to ensure value for money in the continued delivery of high-quality safe services. 5.3 Generation of alternative revenue streams through fundraising, Corporate Social Responsibility, Donors, Grants etc. 5.4 Promote the Cheshire Ireland brand to raise public awareness and engagement. with the organisation to support the achievement of alternative revenue streams. 5. Financial Sustainability Strengthen fiscal management for the whole organisation while also generating alternate revenue streams to enhance the quality of services we deliver.
Strategic Objectives 2.1 Hub-centred community-based services and respite services that are adaptable to the person and their preferences. 2.2 Maximised services that meet a range of levels of need and are adaptable to the persons changing needs. 2.3 Development of services using assistive technology and remote supports for people with a low level of need. 2. Service Development Cheshire Ireland operates models of service that optimise inclusion, independence, choice, rights and positive risk-taking to enable people with a wide range of disabilities to live in their own home within a community. Strategic Objectives 3.1 A property portfolio of suitably located, adaptable, technology enabled homes. 3.2 Minimum specification of smart technology for new and current properties. 3.3 Mutually beneficial partnerships with non-profit and corporate entities. 3. Housing & Property Optimisation of property portfolio to include suitably located, adaptable, technology enabled homes.
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Strategic Objectives 6.1 A structure that has the capability and capacity to provide effective governance and oversight, to ensure accountability of the leadership and management of the organisation. 6.2 A structure equipped to set the strategic direction of the organisation and to ensure accountability in the delivery of strategic objectives. 6.3 Governance and management structure that is appropriately resourced and responsive to ensure the delivery of best outcomes for the people we support. 6. Governance and Strategic Planning Structures and resources in place to ensure good governance and support organisational strategic planning
Thank you! Thanks to all of the key stakeholders who contributed to the development of this strategy. Their engagement will ensure that the future direction of Cheshire Ireland remains focused on achieving the best possible outcomes for the people we support.
Measuring success and impact
The success and impact of this strategy will be measured through our achievement of clear, identified critical success factors. The strategy progress will be reviewed monthly by the Executive and Senior Leadership Team with regular updates to the Board of Trustees, people availing of our services, employees, and other key stakeholders. In addition, progress summaries will be included in future Annual Reports and other publications accessible to our supporters.
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Registered Office Unit 23, IFC House, Fashion City, Dublin 24, D24 PD6H P: 01 429 5767
Company Reg No: 20165 | Registered Charity No: CHY 5484 | Charities Regulator No: 20008321
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