Patient Experience Strategy
We have 5 promise groups:
Welcome – Being made to feel at ease and reassured.
Inclusive – Listening to me and respecting me as an individual.
Safe – Feeling safe and having trust in our staff.
Care – Designing my care with me and for me.
Supported – Working together to plan my aftercare.
We care, we listen, and we act.
Contents Page
Made with FlippingBook interactive PDF creator