Patient Experience Strategy
We Care Your feedback is really important to us! Whether you leave comments on surveys, friends and family test cards, emails, texts, letters, social media, or voice notes, we collect them all. We share your comments with the right teams and promise groups so we can learn what we're doing well and where we can do better. We Listen When you say something positive about our staff, we love to recognise them! We give out certificates, mention them on social media, talk about them in meetings, put them on our website, and share their achievements in our bulletins. Your kind words make a big difference to our staff and help them feel appreciated. We Act If we notice any trends in your feedback that show we could improve, we act. We form groups to tackle these issues, and we want everyone to be involved. We're always looking for ideas from patients and staff on how we can make things better. So, please feel free to join us if you'd like to help improve the patient experience! Your voice genuinely makes a difference in shaping care for all. We can't wait to hear from you. We're always looking for ideas from patients and staff on how we can make things better. So, please feel free to join us if you'd like to help improve the patient experience!
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