04:05 INTERVIEW
still got to have the governance in the payroll function to make sure those tools are working as intended. Without that effective governance layer, the AI tool will just continue to operate as it is because it has been trained to work in a particular way. It needs to be adjusted when there’s a change to the organization, when people change. The AI must change in line with organizational changes and the personnel changes.
Finally, AI is a very beneficial tool for payroll. It works best when there’s a structure. When there’s a set process, it will work very efficiently. But be careful. If the process is not effective and the data is not sound, there is a lot of risk. AI can just scale up the risk, and it becomes a big problem. AI is a tool to improve efficiency, to identify risk, but it’s just a tool. It’s
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ISSUE 27 GLOBAL PAYROLL MAGAZINE
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