Best Practices For VIP
• CUSTOMER SERVICE IS #1!
• Attitude will set the tone of the class whether it be registration or speaking
• Speak clearly and loud enough for folks to hear
• When completing registration information, print legibly and remind attendees to do the same
• Begin promptly and end on time or earlier if need be
• Read surveys AFTER the attendees have left
• Answer questions only after the panel is over!
• If you cannot answer the question, refer them to the MADD office
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