February 13th, 2001, US Patent 6188762, Stephen Shooster The Web Call Center I was learning Microsoft Visual Basic and leveraged my intimate knowledge of call center software into a patent. I was aware of a similar patent by David Katz, wherein a phone call would be directed to a telephone agent at the same time as a screen would pop in front of the same agent with information to help the caller. I took this to a new level by directing that screen information to a web page at the agent’s desk. This feature became the de facto standard for the entire call center industry. Today, every company in the call center business worldwide uses a method similar to this for handling calls. We never tried to monetize it, but it did help in creating the confidence to propel our business forward.
With four young kids, a wife and a few thriving businesses growing Shooster still found time to paint and draw.
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