Additional Services through EAP Additional Services
Assistance While Traveling The Travel Assistance Program is available 24 hours a day to help protect employees, their spouses and dependent children from the unpredictable, whenever they travel 100 miles or more from home for less than 90 consecutive days.*
Key Services
• Lost wallet assistance 2 • Credit information review 3 • 3-bureau fraud alert placement assistance • ID theft affidavit assistance • Translation services while traveling • Emergency cast advance while traveling (a repayment guarantee is needed) A comprehensive identity Theft Resolution Kit will provide employees with information and includes documentation and details about how to tackle the problem if their identity has been compromised.
*Students are covered for longer.
Key Services • Help finding physicians, dentists and medical facilities • Medical monitoring to determine if care is appropriate • Transportation to a hospital/treatment facility or return home for treatment • Arrangement for dependent’s or traveling companion’s return home • Replacement of medication and eyeglasses • Emergency message relay to and from friends, relatives and business associates • Emergency cash • Assistance locating lost or stolen items • Legal assistance/bail • Interpretation/translation services
Accessing Services 24 hours a day, seven days a week.
North America – 1-877-823-5807
Outside of U.S – (240) 330-1422
1 Identity thefts discovered prior to enrollment in Symetra Group Insurance are not eligible for services 2 Europ Assistance will assist you with cancelling lost credit cards and provide information to help you replace lost items such as your driver’s licenses and Social Security card. 3 Member must provide a copy of their credit report which can be obtained free of charge atwww.annualcreditreport.com (once every 12 months).
Additional, participants can call anytime and from anywhere to get pre-trip information or ask questions.
Identity Theft Resolution Identity theft is rising concern. The Symetra Identity Theft Resolution Program provides employees with information to protect yourself and step-by-step coaching to help identify and resolve identity theft. 1
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