OPERATIONS OBSERVATIONS TERMINAL SERVICES
THIS DOCUMENT WAS PREPARED TO USE AS AN OPERATIONS GUIDE AND TO PROVIDE INFORMATION IN ADVANCE ABOUT DP WORLD BUENOS AIRES / TERMINALES RIO DE LA PLATA (“TRP”) WITH THE AIM OF HAVING A GOOD COMMUNICATION AND IMPROVE FOR ALL PARTIES THE CRUISE RESULTS EVERY SEASON. THIS DOCUMENT DOESN’T NOT REPLACE THE SCHEDULE OF RATES IN FORCE.
We remain open for any further assistance you might require.
Please receive our best regards.
FERNANDO DE VERA SR. OPERATIONS MANAGER
PABLO HAWKINS CRUISE TERMINAL MANAGER
INDEX
2
SAFETY & SECURITY
3
REPORTS
SERVICES REQUEST NUMBER OF GUEST & CREW
4
OPERATIONS DAYS
5
MOORING
5-7
ENVIROMENTAL SERVICES
INDUSTRIAL WASTE/ORGANIC GARBADE GREY WATERS SLOP SERVICES
8-10
MANPOWER
STEVEDORES PORTER REGULAR SERVICE PORTERS (REQUEST BY SHIP´S AGENT EXTRA) SECURITY GUARD (REQUESTED BY SHIP´S AGENT EXTRA)
11-12
EQUIPMENT
FORKLIFT CHERRYPICKER
12
AMBULANCE
15-21
ANNEX 1
TERMINAL LAYOUT GANGWAYS
DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
2
SAFETY & SECURITY
For DP WORLD BUENOS AIRES / TRP Safety & Security of our personal, guest and crew of the cruise ship and all personal that are working in our facilities are the most important thing, therefore we have very important security and safety policies .
One of them refers to winds of more than 70 kilometers per hour / 43 miles per hour , which will immediately stop operations at the docks and their evacuation.
The officer on duty at the bridge will hear a siren sounding throughout the DP WORD / TRP dock.
The DP WORLD BUENOS AIRES / TRP shift supervisor will notify the ship´s agent of the start and end of the stoppage of activities at the dock. Once the winds slow down, the services will start again.
In DP WORD / TRP we count with 2 world class CCTV to secure the dock operations and the Cruise Terminal.
IN CASE IF ANY EMERGENCY , PLEASE CALL: +54 911 4317-0645
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REPORTS
SERVICES REQUEST Services request 24 hours before ETA, mail to be sent to trp_serviciocruceros@trp.com.ar . The email must include the information requested by TRP. NUMBER OF GUEST & CREW The ship´s agent will have a maximum of 24 hours from the departure of the cruise ship to send by email to pablo.hawkins@trp.com.ar the number of passengers and crew that operated the cruise.
The email must have the following information:.
• NAME OF THE CRUISE SHIP
• ATA / HOUR - ATD / HOUR
• TRN
• NUMBER OF GUEST – TRANSIT – EMBARKED- DISEMBARK
• TOTAL CREW ON DEPARTURE
DP WORLD BUENOS AIRES / TRP will send the final report with the numbers of guest and services provided to the cruise 24 hours after receiving the email from the ship´s agent.
DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
4
OPERATIONS DAYS
DP WORLD BUENOS AIRES / TRP operates 24 hours a day , in three shifts :
07:00 - 15:00
15:00 - 23:00
23:00 - 07:00
DP WORLD BUENOS AIRES / TRP makes the shift changes of its personnel assigned to the docks at the following schedule:
06:50 - 07:10
14:50 - 15:10
22:50 - 23:10
This includes personnel who are operating the cruise ship, mooring and unmooring, ste- vedores, forklift drivers, luggage truck drivers, porters, dock supervisors. There will be no operations on this lap of time.
Shuttle buses and Cruise terminal will continue with the normal operations during the shift changes.
DP WORLD BUENOS AIRES / TRP does not operate the following days:
25 DECEMBER
01 JANUARY NEW YEARS DAY
01 MAY
CHRISTMAS DAY
LABOUR DAY
DP WORLD BUENOS AIRES / TRP operates with restrictions the following hour:
24 DECEMBER 19:00 HS
31 DECEMBER 19:00 HS
30 APRIL 19:00 HS
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MOORING
DP WORLD BUENOS AIRES / TRP appoints a team to moor and unmoor according to the length and beam of the cruise ship.
Be warned that DP WORLD BUENOS AIRES / TRP will be able to moor two (2) cruise ships simultaneously.
Third cruise ship or more (3+) , arriving to DP WORLD BUENOS AIRES / TRP same day and same time, the Harbor Pilot at cruise ship will wait for instructions from the pier supervisor.
ENVIROMENTAL SERVICES
REQUEST WITH 48 HRS. IN ADVANCE TO SERVICE DAY OF VESSEL.
If during cruise operations an additional service is requested, best efforts will be done to fulfill it.
Cancellation of the service must be done 24 hrs. in advance to the date and time for which it had been requested otherwise way of dead freight will be charged .
Please, by advice that by Argentine Transport Union Labor and DP WORLD BUENOS AI- RES / TRP security and safety policy, service window included in the rate is 2 hours.
INDUSTRIAL WASTE/ORGANIC GARBAGE
• INCLUDES: 2 STEVEDORS + 1 FORKLIFT (2,5 TON) • MIN TO BE INVOICE: 2.000 KG.
You will not be able to unload waste in bags that have leaks. It is requested that the waste bags to be used are closed with plastic film and thus not have liquid leaks .
DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
6
WORKING CONDITIONS STRAIGHT TIME
OVERTIME
07:00 - 23:00
MONDAY to FRIDAY
HOLIDAY DAYS
07:00 - 15:00
15:00 - 23:00
SATURDAY
23:00 - 07:00 07:00 - 15:00 15:00 - 23:00
SUNDAY
Measures of a garbage container that is use in DP WORLD BUENOS AIRES / TRP :
MEASURES
LENGHT
WIDTH
HIGH
6.00 M (19.68 F)
2.30 M (7.54 F)
1.54 M (5.05 F)
BASE
TOTAL: 20 m3
A maximum height of 1,80 meters / 5,90 feet should be used to stow the waste bales.
GREY WATERS REQUEST WITH 48 HRS. IN ADVANCE TO SERVICE DAY TO VESSEL.
SLOP SERVICES REQUEST WITH 72 HRS. IN ADVANCE TO SERVICE DAY TO VESSEL.
MAXIMUM: 27 CBM per truck SERVICE D/H: Mon. to Sun. / 08:00 - 19:00
MAXIMUM: 25 CBM per truck SERVICE D/HRS: Mon. to Sun. / 08:00 - 19:00
QUINQUELA MARTÍN CRUISE TERMINAL
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RECOMMENDATIONS ON HOW TO LOWER CRUISE WASTE YES!
RECOMMENDATIONS ON HOW NOT TO LOWER CRUISE WASTE NO!
DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
8
MANPOWER
REQUEST WITH 24 HRS. IN ADVANCE TO SERVICE DAY.
If during cruise operations an additional service is requested, best efforts will be done to fulfill it.
Cancellation of the service must be done 12 hrs. in advance to the date and time for which it had been requested otherwise way of dead freight will be charged .
STEVEDORES
WORKING CONDITIONS STRAIGHT TIME
OVERTIME
07:00 - 15:00 15:00 - 23:00
MONDAY to FRIDAY
HOLIDAY DAYS
07:00 - 15:00
15:00 - 23:00
SATURDAY
23:00 - 07:00 07:00 - 15:00 15:00 - 23:00
SUNDAY
STEVEDORES HAVE A 1 HRS. MANDATORY BREAK, REGULARLY:
Morning shift. 11:30 - 12:30
Afternoon shift. 19:30 - 20:30
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The gang could be used to load provision from trucks within the same shift. Any additional Manpower or Equipment and must be requested according to 4.0 MANPOWER and 5.0 EQUIPMENT rates
From 0 to 4 pallets , 2 stevedores will be used. More than 4 pallets , 4 stevedores will be used.
PORTER REGULAR SERVICE
PORTERS WILL HAVE A 1 HRS. MANDATORY BREAK, REGULARLY:
Morning shift. 11:00 - 12:00
Afternoon shift. 19:30 - 20:30
Night shift. 03:30 - 04:30
PORTERS (REQUEST BY SHIP´S AGENT EXTRA)
STRAIGHT TIME
8 HRS SHIFT
15:00 - 23:00
07:00 - 15:00
MONDAY to FRIDAY
07:00 - 15:00
SATURDAY
8 HRS SHIFT
OVERTIME
15:00 - 23:00
SATURDAY
15:00 - 23:00
07:00 - 15:00
SUNDAY
DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
10
HOLIDAY DAY
NIGHT SHIFT
8 HRS SHIFT
23:00 - 07:00
MONDAY to SUNDAY
All information and / or orders that the officer on duty of the cruise ship in charge of the disembarkation or embarkation of guest / crew luggage must give will give to the DP WORLD BUENOS AIRES / TRP dock supervisor.
SECURITY GUARD (REQUESTED BY SHIP´S AGENT EXTRA)
STRAIGHT TIME
12 HRS SHIFT
07:00 - 19:00
MONDAY to SUNDAY
OVERTIME
19:00 - 07:00
MONDAY to SUNDAY
All information and / or orders that the security officer on duty of the cruise ship must give will be given to the DP WORLD BUENOS AIRES / TRP dock supervisor.
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EQUIPMENT
REQUEST WITH 24 HRS. IN ADVANCE TO SERVICE DAY.
If during cruise operationsan additional service is requested, best efforts will be done to fulfill it.
Cancellation of the service must be done 12 hrs. in advance to the date and time for which it had been requested, otherwise way of dead freight will be charged .
FORKLIFT
STRAIGHT TIME
15:00 - 23:00
07:00 - 15:00
MONDAY to FRIDAY
07:00 - 15:00
SATURDAY
OVERTIME
15:00 - 23:00
SATURDAY
15:00 - 23:00
07:00 - 15:00
SUNDAY
Required use of a forklift when provisions/supplies are discharged from a medium/big truck .
DRIVER INCLUDED IN THE RATE AND HAVE A 1 HRS. MANDATORY BREAK, REGULARLY:
Morning shift. 11:30 - 12:30
Afternoon shift. 19:30 - 20:30
DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
12
CHERRYPICKER
DRIVER NOT INCLUDED IN THE RATE .
Mandatory safety / instructions curse done by safety inspector to crew members that will operate the cherrypicker .
AMBULANCE
EXCLUSIVELY SERVICES TO SHIP´S AGENT
Mandatory Information:
• PATIENT NAME
• PASSPORT OR ID #
• DATE OF BIRTH
• DIAGNOSIS
• CLINIC NAME AND ADDRESS
• DOCTOR WHO WILL RECEIVE THE PATIENT AT THE CLINIC
Emergency telephone after hours:
+54114319-9531 / AFTER HOURS: 19:00 - 07:00
ANNEX 1 TERMINAL LAYOUT GANGWAYS
TERMINAL LAYOUT
QUINQUELA MARTÍN CRUISE TERMINAL
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DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
16
BASIN A SOUTH
LONG: 360 MTS – 1181.16 FEET
BASIN A NORTH
LONG: 360 MTS – 1181.16 FEET
BASIN B SOUTH
LONG: 455 MTRS – 1492.85 FEET
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BASIN B NORTH
LONG: 430 MTRS – 1410.83 FEET
BOLLARDS & FENCES
DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
18
GANGWAYS
DP WORLD BUENOS AIRES / TRP has four (4) gangways for rent.
GANGWAY 01 - USED ONLY IN BASIN B NORTH IN TRP
MEASURES
LENGHT
WIDTH HIGH FROM PIER - MAX -
5.30 M (17.38 F)
2.70 M (8.85 F)
7 M (22.96 F)
BASE
0.33 M (1.08 F)
1.2 M (3.93 F)
STEPS (28)
IT DOESN´T HAVE A WHEELCHAIR RAMP
QUINQUELA MARTÍN CRUISE TERMINAL
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GANGWAY 02 - CAN BE USED ON ALL BASIN IN TRP
MEASURES
LENGHT
WIDTH HIGH FROM PIER - MAX -
5.30 M (17.38 F)
2.70 M (8.85 F)
4 M (13.12 F)
BASE
0.33 M (1.08 F)
1.2 M (3.93 F)
STEPS (21)
CAN BE USED WITH WHEELCHAIRS / RAMP
DP WORLD BUENOS AIRES / TRP OPERATIONS OBSERVATIONS
20
GANGWAY 03 - CAN BE USED IN ALL BASIN
MEASURES
LENGHT
WIDTH HIGH FROM PIER - MAX -
13.50 M (44.29 F)
1.45 M (4.75 F)
4 M (13.12 F)
BASE
0.3 M (0.98 F)
1.2 M (3.93 F)
STEPS (38)
IT DOESN´T HAVE A WHEELCHAIR RAMP
QUINQUELA MARTÍN CRUISE TERMINAL
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GANGWAY 04 - CAN BE USED IN ALL BASIN
MEASURES
LENGHT
WIDTH HIGH FROM PIER - MAX -
14 M (45.93 F)
1.50 M (4.92 F)
4 M (13.12 F)
BASE
1.25 M (4.1 F)
0.38 M (1.24 F)
STEPS (29)
IT DOESN´T HAVE A WHEELCHAIR RAMP
DP WORLD BUENOS AIRES | TRP
Av. Ramón Castillo and Av. Comodoro Py Puerto Nuevo, Buenos Aires
Argentina P: +54 (11) 4319 9500
www.trp.com.ar
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