Customer Service Knowledge Base

Sending An MCB

Before sending a MCB, please ensure you have spoken with a Team Leader or Customers Service Manager for advice, and quick fix. To send a new MCB request, first follow the below link or use your Quick Link

• https://dreams-customerservices.oncreate.app/w/webpage/submitrequest

You will be directed to our new help centre which customers will also be using to contact us electronically. The form will look like the example below, you will essentially just need to fill in the customers details & select the relevant means of contact for the customer.

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