• First things first, if you’re raising a MCB request, first select, ‘Report An Issue’ & ‘Making a Complaint’ from the top two drop - down menu’s on the form.
• Fill in the customers details next, include MCB before the customers name confirm with the customer that the contact details on the order are still current. If not, please provide the current contact details here.
• Write a detailed brief description as to what the issue is & any remedies which have been offered so far.
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