Customer Service Knowledge Base

Processes (Pre-Delivered)

Adding A Service

Applying A Price Match

Amending Customer Address Contact Details

Amending Customer Address & Contact Details

Applying A Price Match

Adding A Service

Applying A Discount

Adding Removing A Product

Applying Bedcover

Adding & Removing A Product

Applying A Discount

Applying Bedcover

Changing A Customers Email If A Store or Customer Entered Incorrectly

Checking Retail Prices

Booking A Delivery Date

Changing A Customers Email If A Store or Customer Entered Incorrectly

Checking Retail Prices

Booking A Delivery Date

Locating Payment Information

Cancelling A Store Order

Cancelling An Internet Order (888)

Locating Payment Information

Cancelling A Store Order

Cancelling An Internet Order (888)

Locating A Timeslot

Logging Into Vision

Locating VCS Notes

Locating A Timeslot

Logging Into Vision

Locating VCS Notes

Rebooking Cancelling A Delivery Date

Raising A Voucher Refund

Raising A Refund

Rebooking & Cancelling A Delivery Date

Raising A Voucher Refund

Raising A Refund

Removing A Service

Removing A Service (To prevent losing your date) – Post Delivery

Searching For An Order

Removing A Service (To prevent losing your date) – Post Delivery

Searching For An Order

Removing A Service

Made with FlippingBook. PDF to flipbook with ease