Customer Service Knowledge Base

Processes (Delivered)

Arrange A Customer Service Discount Minus Refund

Arranging a DSC Inspection

Arrange A Vision Parts Order

Arrange A Customer Service Discount Minus & Refund

Arranging a DSC Inspection

Arrange A Vision Parts Order

Creating SO’s for assembly/softs when nothing is shipped

Arranging A Bedding (Softs) Order

Cancelling An Internet Order – Post Delivery

Creating SO’s for assembly/softs when nothing is shipped

Cancelling An Internet Order – Post Delivery

Arranging A Bedding (Softs) Order

DHD

Emmiera Inspection Admin Guide

Deaded In Error (DIE)

Emmiera Inspection Admin Guide

Deaded In Error (DIE)

DHD

Removing A Service – Post Delivery

Raising A DHD BAS Form

How To Check Supplier (Vendor)

Removing A Service – Post Delivery

Raising A DHD BAS Form

How To Check Supplier (Vendor)

Replacing Or Exchanging A Mattress

Raising A BAS Form For Parts

Raising Allowance For Property Damage

Replacing Or Exchanging A Mattress

Raising Allowance For Property Damage

Raising A BAS Form For Parts

Replacing Or Exchanging A Bedframe, Divan Or Furniture

Raising An Emmiera Inspection

Raising Softs On SO For Store Collection

Replacing Or Exchanging A Bedframe, Divan Or Furniture

Raising An Emmiera Inspection

Raising Softs On SO For Store Collection

Supplier Guarantees And Fault Process

Raising Replacement Half Base’s for Supplier Divan’s Ottomans

Raising A Comfort Exchange

Raising Replacement Half Base’s for Supplier Divan’s & Ottomans

Supplier Guarantees And Fault Process

Raising A Comfort Exchange

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