Behavioural Science in Practice
Driving Service Performance
Service Operations Management
Format: Six months online
Format: Six months online
Format: Six weeks online
Start dates: June
Start dates: June
Start dates: Please contact us
At WBS, we believe that business should be used as a power for good, and we want to share the latest ground-breaking research with our students, alumni and the wider public, which is why we produce our free thought leadership magazine Core, showcasing the latest theories and opinions from our faculty, as well as publishing regular Core Insights on the news section of our website.
This programme looks at how service quality and customer satisfaction can be measured in order to drive service improvements, as well as methods of ensuring that complex network of suppliers and customers are effectively managed.
Participants will learn about the key concepts in service operations
Participants will learn about key principles and current thinking in behavioural science, as well as practical application, allowing them to implement what they learn directly to the workplace.
management and how to apply them to services in your organisation. There is an emphasis on application so the teachings can be implemented to create sustained competitive advantage.
Discover Core for yourself and be inspired.
W wbs.ac.uk/go/coremagazine W wbs.ac.uk/go/coreinsights
wbs.ac.uk | Executive Programmes
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