CHAPTER 2: UNDERSTANDING YOUR B2B CUSTOMER’S PROCURE TO PAY PROCESS (P2P)
2.8 Conclusion
The perception in AR and Collections is all too often that AP’s job is to delay payment, and that when a request for payment is made, AP’s first comment is typically, “Send me another copy.” However, while AP must make the payment, it rarely receives the invoice directly from their suppliers, and if it does, it does not have approval to pay the invoice. It is therefore critical to work with AP to ensure on-time payments. This is best done by requesting and confirming purchase orders, sending the invoice electronically to AP, and requesting that the payment also be made electronically. Remember, every customer is important, every sale is important, and every payment is important.
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THE ACCOUNTS RECEIVABLE SPECIALIST CERTIFICATION PROGRAM E-TEXTBOOK
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