SASKENERGY 2018-19 ANNUAL REPORT
Customer Satisfaction
The SaskEnergy customer satisfaction measure expresses, in percentage terms, the proportion of customers surveyed who rated their overall satisfaction with SaskEnergy’s service as a 5, 6, or 7 on a 7-point scale. Positive responses such as these indicate that customers view SaskEnergy service positively and provide a strong indication that the customer service tools, policies and staff are effectively meeting the needs of customers. The data for this measure is obtained from annual customer surveys conducted by independent market research firms. This number is derived from an annual online survey that is provided to all TransGas customers. Customer satisfaction is measured on a scale of 0 to 5, with 5 being the highest level of satisfaction. The survey contains 25 questions which, in turn, are subdivided to gain detailed feedback on various aspects of the service being evaluated. An average is taken on the responses to all questions and reported as a percentage.
SaskEnergy
TransGas
Environmental Greenhouse Gas Emissions (Tonnes of CO 2 e/million brake horsepower hours)
This measure represents the intensity of greenhouse gas emissions produced per unit of natural gas compression, measured in tonnes CO 2 e per million brake horsepower hours.
Community Relationship Total Contracts – Percentage of Indigenous Labour Content
This measure tracks the percentage of Indigenous labour content in the Corporation’s labour service contracts managed by the Purchasing Department.
BUSINESS & TECHNOLOGY OPTIMIZATION
To be reported on in 2019-20
These measures were developed in 2018-19 and will be reported on in 2019-20.
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