Ways to get involved
Opportunity What it is and how it works Combined Customer Feedback and Challenge
Customers meet with staff to look at how things are being done and agree how improvements can be made. They also review policies and receive information about performance. Current groups include Repairs, Complaints and Antisocial Behaviour. For any customers who want to give feedback from the comfort of their own home, they respond to online surveys. The results feed into other consultation. Events in the community such as ‘Fun and Feedback’ are held throughout the year to promote services, invite feedback and provide free and fun activities. These groups are formed by local people and are open to anyone living within the areas they cover. They focus on issues in their area and work with us to try to make things better in communities.
Service Improvement Groups
Armchair Group
Events
Tenant Groups
Direct Influence on Decision Makers
A group of customers that look closely at one service at a time and make recommendations to the People and Places Committee. The Panel interviews staff, looks at tenant satisfaction and performance, review policies and considers if value for money is being achieved. There are up to 12 places on the Tenant Scrutiny Panel. The Beautiful South Fund totals £25,000 each year and grants are allocated to local community projects by a customer led decision making panel. Applications received are considered on a quarterly basis or as required.
Tenant Scrutiny Panel
Beautiful South Fund Panel
14 | Customer Voice Strategy
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