Customer Voice Strategy: 2025–2028

Ways to get involved

Decision Making

The People and Places Committee has delegated responsibility from the Board for monitoring delivery of all our affordable landlord services including repairs, housing management and customer services. There are four places for tenants on this Committee. The usual maximum term for Committee Members is six years as set out by the National Housing Federation Code of Governance. This may be extended up to nine years if it is in the interest of the organisation. The Board has overall responsibility for Southway’s key strategies and direction, for financial management, new build development and investment decisions. There are two places for tenants on the Board. The usual maximum term for Board Members is six years as set out by the National Housing Federation Code of Governance. This may be extended up to nine years if it is in the interest of the organisation .

People and Places Committee

Board

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